Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 701 reviews with 4 stars · Clear filters
Easy to navigate dashboard, and to make and track claims. Options offered for how to receive reimbursement payments.
By Ryan Jo S.
Response from Spot Pet Insurance· Nov 20, 2023
Hi Ryan, Thank you for sharing your experience! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
Friendly staff. Get thing done on time.
By Eunhee L.
Response from Spot Pet Insurance· Nov 17, 2023
Hi there, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
Spot Pet, it has been great from the time we purchased coverage for our dog all the thru. putting the Claim in up to now. Excellent company and customer service.
By Arsalan M.
Response from Spot Pet Insurance· Nov 17, 2023
We love hearing this, thank you for sharing! Wishing you and your fur family good health. ~The Spot Family🐾🐾
Easy app interface and when I called the employee was sweet and helpful.
By Donald
Response from Spot Pet Insurance· Nov 17, 2023
Hi Donald, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
Great job. Prompt and courteous customer service.
By Michael M.
Response from Spot Pet Insurance· Nov 17, 2023
Hi Michael, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
I’m new to spot, I did submit a claim on Nov 7, chose direct deposit route today is Nov 14th still waiting. This is fine but, SPOT shouldn’t state it’s 4 days, it’s longer.
By BMA
Fast claims processing.
By laudean
Response from Spot Pet Insurance· Nov 16, 2023
Hi there, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
It's a great pet insurance, prices are reliably reasonable compare to others, costumer services are prompt and mobile app is on point. The 2 things I don't like about this pet insurance are processing time for reimbursement which takes forever compare to others!, while the 2nd is reviewing the pdf invoices like medical & billing you've sent because they took 2 weeks or more just to give you an update even for a simple things too.
By CJ S.
