Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 10,126 reviews with 5 stars · Clear filters
Easy to file quick processing and fair reimbursement
By Kathleen G.
Response from Spot Pet Insurance· Aug 20, 2026
Hi there, thank you for your review! Our team is always here to answer any questions- 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST).
Easy to submit invoices, fast response. I have not yet received reimbursement checks, but not worried.
By Patricia
Response from Spot Pet Insurance· Aug 20, 2026
🧡 We love hearing this, thank you for sharing! Wishing you and your fur family good health. ~The Spot Family
Easy to use app! Easy to enter and track claims!
By Brenda P.
Response from Spot Pet Insurance· Aug 20, 2026
Thanks Brenda, happy to have you as part of the Spot Family. 🐾
Once I reviewed my policy and met the deductibles I was able to submit my claim. We all need to read what is covered, my two rescues are my family and need to treat them as such. The policy paid the portion within a couple of days.
By Joan L.
Response from Spot Pet Insurance· Aug 20, 2026
Hi Linda! Thanks for taking the time share your positive experience.
Totally recommend
By Marielen C.
Response from Spot Pet Insurance· Aug 20, 2026
Thanks for being part of the Spot family
Spot makes it very simple to place a claim with lots of options for doing so. I chose to use snail mail and have had no difficulty. Spot lets me know when they receive my claim, when they have processed the claim, and what the payment is. I find Spot a very good pet insurance and will recommend Spot to my friends.
By Marion S.
Response from Spot Pet Insurance· Aug 20, 2026
Hi there, We’re so glad you had a positive experience and got your pet the care that they needed! Wishing you happy and healthy days ahead! ❤🐾
I called Customer Service several times, and the customer service rep was helpful in figuring out the answer to my question. They covered things that I didn't think would be covered by my policy. It took a little bit of effort for me to submit all the info they required, but once that was done the process moved relatively quickly. Only issue was that the website didn't show updates to what was happening with my claim right away, but I was able to call Customer Service and they verified where we were in the process.
By DHG
Response from Spot Pet Insurance· Aug 20, 2026
Hi there, We pride ourselves on providing exceptional customer service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family ❤️
The site is so easy to use and uploading documents is a breeze!
By Kristi P.
Response from Spot Pet Insurance· Aug 20, 2026
Hi there, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family
