Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 280 reviews with 3 stars · Clear filters
All I did was join and pay. Have had no need to use it, so I can't honestly answer anything.
By Sandra W.
Response from Spot Pet Insurance· Aug 14, 2023
Hi Sandra, happy to hear you have coverage in case you have a need in the future!
I submitted my very first claim 2 weeks ago. The claim submittle process was very easy however here it is 2 weeks later, and Spot still has not been able to fully review my claim. I got the impression when I signed up that the process was very " quick" and easy to submit a claim.
By Craig G.
Response from Spot Pet Insurance· Aug 14, 2023
Hi Craig, please let us know if you have any questions as we see you've recently been in contact with our team. Wishing you and your fur baby best in health and wags!
I like that it easy to sign up. I don’t like that you don’t cancel through the app and it’s hard to make a claim because you pick a date and it disappears no matter how many times you try to do it.
By Bailey P.
Response from Spot Pet Insurance· Aug 8, 2023
Hi Bailey, we apologize for the frustrations you were experiencing! If you need any additional help, please call our team at 1-800-905-1595 (M-F 8am-8pm).
I havnt had to use spot insurance yet so I can't give them 5 stars yet but the price was cheaper then other companies.
By Avasquez
Response from Spot Pet Insurance· Jul 20, 2023
Hi there, we are happy to hear you are covered with a Spot plan in case you have a need in the future. Please reach out with any questions!
Haven’t used it yet
By Cherie S.
Response from Spot Pet Insurance· Jul 17, 2023
Hi Cherie, we're glad you haven't had to use this and even happier you have coverage if you do! Please let us know if you have any questions. - Spot Pet Insurance
Too many emails
By David A.
Response from Spot Pet Insurance· Jul 10, 2023
Hi David, thanks for the feedback! You can request to unsubscribe from our emails at any time by emailing [email protected]
I had some issues submitting a claim using the app and the website. A few days later, I am pleased to say I was able to complete the claim from start to finish. Other than the hiccup submitting a claim, the app has been very easy to use.
By Elizabeth S.
Response from Spot Pet Insurance· Jun 21, 2023
Hi Elizabeth! We're happy to know you are no longer having issues submitting a claim. If you have any questions, please don't hesitate to reach out. - Spot Pet Insurance
Rates seem high compared to other quotes I received. Company does seem legit, and very easy to communicate with.
By Gina A.
Response from Spot Pet Insurance· May 26, 2023
Thank you so much for your feedback, Gina! We are always looking for ways to improve our user experience, and we appreciate your input. The plans we offer can be customized, and we encourage you to find a plan and a price that works for you. If you have additional questions, please give our customer service team a call at 1-800-905-1595.
