Spot Pet InsuranceReviews of spotpet.com

Response from Spot Pet Insurance· Sep 15, 2023

Hi Debra, we appreciate you for leaving this feedback and we apologize for the delay you've experienced in the claims process. We're actively working to streamline our processes for a faster resolution. For immediate questions or concerns, please call our team directly at 1-800-905-1595 (M-F 8am-8pm)

Response from Spot Pet Insurance· Sep 15, 2023

Hi there. We continually strive to deliver the best experience and apologize that this wasn't the case for you. We’d like the chance to clarify anything you may be frustrated about and encourage you to call our team at 1-800-905-1595 so we can best assist.

Response from Spot Pet Insurance· Sep 15, 2023

Hi, Wendy! We make every effort to process claims as quickly as possible and will update the status in the Member Center as your claim continues through review. We’d be happy to discuss your claims in further detail if you’d like to give us a call at 1-800-905-1595.

Response from Spot Pet Insurance· Sep 15, 2023

Hi Rebecca. We apologize for your unsatisfactory experience as this is not what we hope for. We've sent your feedback over to our team for review, and they'll be in contact with you directly to address your concerns.

Response from Spot Pet Insurance· Sep 15, 2023

Hi there, thanks for giving us this feedback. We remain committed to transparency and want to assure you that unless you elect to change your plan limits, premium changes have no affect on your coverage. if you have questions about your specific policy rate increase, our licensed agents would be happy to assist further. Please give them a call at 1-800-905-1595 (M-F 8am-8pm).

Response from Spot Pet Insurance· Aug 31, 2023

Sounds good Wanda! If you have any questions in the meantime, please reach out at 1-800-905-1595 (M-F 8am-8pm).

Response from Spot Pet Insurance· Aug 28, 2023

Hi Julie, we understand your concerns and appreciate your feedback. Like other providers, Spot plans have a 14 day waiting period for accident and illnesses. We’d like the chance to clarify anything you may have questions about and encourage you to call our team at 1-800-905-1595 (M-F 8am-8pm).

Response from Spot Pet Insurance· Aug 14, 2023

Hi Dionne, thanks for the feedback. I see you've been in contact with our customer service team and that your questions have been answered. Please reach back out if you have any other questions!