Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 701 reviews with 4 stars · Clear filters
Claims are easy. Just take a photo of your receipt and send it in. The payment is direct deposited into my account. The only thing I don’t like is that the premiums are pricey in my opinion.
By LP in N.
Response from Spot Pet Insurance· Jan 20, 2026
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
I’ve submitted a few claims now and they’re always handled quickly and accurately. That makes a good experience, however it does take a long time to receive a check there are some of us that don’t have checking accounts any longer. 😊
By Laura B.
Response from Spot Pet Insurance· Jan 15, 2026
Hi Laura, thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
Easy to submit claim. Clear concise eob
By Doug B.
Response from Spot Pet Insurance· Jan 12, 2026
Hi Doug, thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
Quick review and processing of a claim.
By Constance G.
Response from Spot Pet Insurance· Jan 12, 2026
Thanks Constance, happy to have you as part of the Spot Family. 🐾
It was extremely easy to download all required forms on your website. When I would sign in to check the status I could see I was in "queued" status which let me know the claim was being reviewed. The only thing is that claims should be processed sooner as I needed to pay my credit card soon so I would not have interest charged on my credit card account.
By Emcee
Response from Spot Pet Insurance· Jan 9, 2026
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
I spoke to one of your representatives who went out of his way to help me get more money on my claim. I did receive 145 more. He was kind considerate and understanding
By Shelley S.
Response from Spot Pet Insurance· Jan 9, 2026
Hi Shelley, We’re so glad you had a positive experience! Wishing you and your fur family good health.
I sent in my invoice and the claim was processed within a week. I’m happy with the quick service . The only reason I didn’t give a higher rating was because I had a hard time sending additional information for the claim.
By Margaret M.
Response from Spot Pet Insurance· Dec 31, 2025
Hi Margaret, thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
I have always used a spot Insurance since the day my dog came home. I just wish that the claims processing time was faster. Also, wish that my veterinarian could submit for me, and I would not have to shell out all the money out of pocket. Coming up with over $10,000 unexpectedly is extremely difficult and financially a major burden.
By Michael R.
Response from Spot Pet Insurance· Dec 31, 2025
Hi Michael, thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
