Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,960 reviews
Spot Pet InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 701 reviews with 4 stars · Clear filters
Should be easier to review the underwriting guidelines.
By Ned M.
Response from Spot Pet Insurance· Feb 24, 2026
Hi Ned, thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
The few claim I had to submit was perfectly handled like promissed But had few weeks of logging issues (few months after I was abel to) for which I needed technical help for which the service desk were not abel to help needed me tech. But tech. did not call like promised until I figure it out by myself. Suggest to improve the “change password” menus in your site and the availability of tech.
By Arnon A.
Response from Spot Pet Insurance· Feb 24, 2026
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience.
I submitted my claim with no issues.
By Jennifer F.
Response from Spot Pet Insurance· Feb 19, 2026
Hi Jennifer, thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
First claim: immediate response with a check. Second claim: nada. Impressed then disappointed. Have been sending statements but no action from Spot, ( except the insurance premiums are paid - by me!
By Joan G.
Response from Spot Pet Insurance· Feb 19, 2026
Hi Joan. We continually strive to deliver the best experience and apologize if your recent experience with us have fallen short of that. We have sent this over to our team and they will reach out directly to address your concerns.
Good rates.
By GAIL N.
Response from Spot Pet Insurance· Feb 17, 2026
Hi Gail, thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
Never had an issue with a claim. Both claims I've submitted have been processed within a week. However, the yearly hike in monthly payment has been a big downside. It feels like being punished for staying a customer. I asked for a quote as if I were a new customer and the price was much lower. Pretty disappointing
By Martha A.
Response from Spot Pet Insurance· Feb 17, 2026
Hi Martha, thanks for giving us this feedback. We remain committed to transparency, so if you have questions about your specific policy rate increase, our licensed agents would be happy to assist further. Please give them a call at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)
We did get a payment on our claim which was great! Very happy with this news!!!
By Brandy
Response from Spot Pet Insurance· Feb 12, 2026
Hi Brandy, Thank you for sharing your experience! Please reach out to us if you ever have any questions.
I'm so thankful that I purchased pet insurance! So far, Spot has covered almost half of what I've put up front, for my two cats. It's a great comfort to know I have this assistance going forward when issues may arise. It is also very easy to submit your vet's notes and file for reimbursement.
By Elizabeth B.
Response from Spot Pet Insurance· Feb 12, 2026
Hi Elizabeth, Thank you for sharing your experience! Please reach out to us if you ever have any questions.
