Disappointed
I’m disappointing and how long it’s taking to try and fix glitches in the system. I know my representative is working hard on his end but I don’t see any results or any responses from spot on.
By Old Chatham Country Store & C.
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
594 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
594 approved reviews, newest moderated first
I’m disappointing and how long it’s taking to try and fix glitches in the system. I know my representative is working hard on his end but I don’t see any results or any responses from spot on.
By Old Chatham Country Store & C.
Main problem is rate/ charges. When spot-on started service at our store. The charges was over all 1.9 % then after slowly increased to 2.5 to 2.8% for same amount of transaction and same count of debit and credit transactions. I would not recommend spot -on. Thinking to change. Larry 615-785-9040
By Leanna M.
Customer service sucks! I can’t get a supervisor or any hunan for that matter to call me. Our local rep quit 3 weeks after we got our services. Unless I call the 800 #
By Perfect Peace E.
Response from SpotOn· Nov 30, 2021
We’re sorry to hear this! It looks like a member of our support team, Steven, has been in touch. We are restructuring our local representative problem and apologize for the inconvenience this has caused you. We'll be sure to connect you with someone local as soon as we can.
Me encanta el.servicio al cliente además del.servicio de mi maquina de cobro simplemente Me Encanta Spoton. 1000% recomendado.
By Nidia C.
My experience was not good at all. A three star review is being generous.
By CT Provisions C.
I love our Spoton, great team and great support 👍⭐️⭐️⭐️⭐️⭐️🧿
By El C.
a few hiccups in the beginning but anytime I have had an issue SptOn has resolved it quickly
By Debbie T.
Terrible experience from The time of order to the time I canceled services
By The Mug Community Coffee S.