Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
594 reviews
SpotOnSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
594 approved reviews, newest moderated first
I had my quarter account review on April with Chris Jones. I'm so happy he is the one who handle my account, he is very professional, helpful and patient. I can see easily how he cares about his clients. Happy working with SpotOn because of him.
By Semifreddo Italian C.
Response from SpotOn· Apr 8, 2025
Thank you for your kind words! Chris is a true asset! We’re proud to help support you and your business.
Krystle Simms! Our go to. Helpful, kind, observative and thorough. 10/10
By Brianna V.
Response from SpotOn· Mar 28, 2025
Thank you for your kind words, Brianna! Krystle is a true asset! We’re proud to help support you and your business.
I've been working closely with SpotOn for over three years now. Krystle has been incredible. And I can tell that internal restructuring for your company has been taking place and has been extremely effective in providing support to our team here at Tailwind. So happy to have Krystle be apart of it. So, thank you!
By Dustin B.
Response from SpotOn· Mar 26, 2025
Thank you for your kind words! We couldn't agree more -- Krystle is wonderful! We’re proud to help support you and your business.
Krystle Simms is an amazing account manager!! With us having five locations she’s been amazing since becoming our account manager. Krystle is always available to assist with BOH, Reports, Dashboard, Loyalty and I’m sure a few other things I’m not naming that she’s helped us with. If she’s not readily available she makes the effort to reach out and handles the issue in a timely manner.
By Joe T.
Response from SpotOn· Mar 26, 2025
Thank you for your kind words! We couldn't agree more -- Krystle is wonderful! We’re proud to help support you and your business.
If only there were negative stars. The programming is clumsy and not easy to navigate. The "customizations" are useful...when they work. We were overcharged for more than a year for services we never received. You cannot perform refunds *at all* on the same day of service...what??? The list of issues is too numerous to iterate here. When I finally had the opportunity to discuss them with a "department head", I was basically told that I am either lazy, stupid, or both. I would rather use a pencil and paper and Venmo than deal with these people.
By Jen
Response from SpotOn· Mar 21, 2025
Hi Jen -- thank you for sharing your experience with us. We’re sorry to hear that we didn’t meet your expectations, and we truly appreciate your feedback. Our goal is always to provide the best service possible, and we’d love the opportunity to make things right. Can you please reach out to me directly at [email protected]?
Morgan Feane has been an absolute lifesaver as our SpotOn client manager! Whenever we encounter a problem or need assistance, Morgan is always there with a swift, knowledgeable, and friendly solution. Her expertise and professionalism are truly remarkable, and their positive attitude makes every interaction enjoyable. We are incredibly fortunate to have Morgan on our team, and we couldn't be more satisfied with the outstanding support they provide. Thank you, Morgan, for going above and beyond!
By Peter
Response from SpotOn· Mar 13, 2025
We're so glad Morgan has been such a help! This is great feedback, and we are grateful for your review. We look forward to continuing to partner with you, Peter!
Kaley is attentive and professional. She is down to earth and genuinely cares about the succes of her clients.
By Crystal M.
Response from SpotOn· Mar 10, 2025
We're so glad Kaley has been such a help! This is great feedback, and we are grateful for your review. We look forward to continuing to partner with you, Crystal!
Nola Wynn was not only very friendly and knowledgeable, but also offered me additional information I will be able to use to help better train my staff with our SpotOn system. It is always a pleasure having the opportunity to chat and work with her.
By Old School Tap House & S.
Response from SpotOn· Mar 5, 2025
We're so glad Nola has been such a help! This is great feedback, and we are grateful for your review. We look forward to continuing to partner with you!
