Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
594 reviews
SpotOnSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
594 approved reviews, newest moderated first
Ivan was as Professional as they come! Helped me get every answer I needed with no hesitation and helped set me up with everything I needed assistance with. Extremely well Educated and Well rounded. Excellent Customer service.
By Eriberto Max M.
Response from SpotOn· Sep 22, 2025
Thank you for sharing your experience, Eriberto! We’re so glad Ivan was able to provide such professional and thorough support.
Our new contact with SpotOn introduced herself and made us aware that she was there to check up on us and help how needed.. Her name is Alaina Brown. She was very personable and professional as we needed to adjust our Credit Card Rate(s) at this point in time. Thank you Alaina! Mike, Owner, Lucky Lou's Tavern in Charlotte NC.
By Mike Heafner J.
Response from SpotOn· Sep 18, 2025
Thank you for sharing your experience, Mike! We’re so glad Alaina was able to support you with professionalism and care. We appreciate your partnership!
I had a great meeting with Chris Jones, my account manager. He was very helpful in helping me understand how to navigate the different portals and where to find certain invoices and documents. I’m glad I have him as an account manager.
By Abigail
Response from SpotOn· Sep 18, 2025
We’re so glad to hear Chris was able to help guide you through everything. Thank you for taking the time to leave this review, Abigail!
Lowell has been extremely helpful from start to finish. He came and installed our new kds and even hung out to make any customizations, and answer we have any questions! Thank you Lowell and spot on !
By Adedai K.
Response from SpotOn· Sep 10, 2025
Thanks for sharing, Adedai! We’re so glad Lowell was able to get you set up smoothly and provide the extra support.
Alaina was so extremely helpful and helping my event for our 30 year anniversary for my restaurant … she made it possible! Her assistance, her help her guidance went far and beyond anything I would’ve possibly expected! I truly appreciate her and spot on They were all wonderful.
By Liza B.
Response from SpotOn· Sep 10, 2025
Thank you for the kind review, Liza! We’re so glad Alaina and the team could help make your 30th anniversary celebration a success! Thank you for the kind words and for letting us be part of such a special milestone.
We were fortunate that our account was assigned to Lowell for the last 3 years since we started our partnership with SpotOn as our restaurant POS system. From the very beginning, he has been an outstanding partner—always available by text, quick to respond, and extremely efficient in setting up and maintaining our merchant dashboard. His professionalism and reliability have directly contributed to the smooth operations and success of our restaurant. SpotOn’s culture of support and care is clearly reflected through Lowell’s work. Having a dedicated local team here in San Francisco is invaluable, and we feel very fortunate to be part of a company that prioritizes both innovative technology and exceptional client service. We’re grateful to Lowell and the SpotOn team for being such dependable partners in our growth.
By Yuka I.
Response from SpotOn· Sep 10, 2025
Thank you for sharing this thoughtful feedback, Yuka! We’re thrilled to hear how much Lowell and our team have supported your success. We're proud to partner with you and your business!
Good POS system, very good technical support
By Parish L.
Response from SpotOn· Sep 10, 2025
Thank you for your kind review, Parish! We're proud to partner with you and your business.
Amanda was patience and helpful showing me the marketing tool for Spoton. She let me set the pace, was open to all of my questions and requested I schedule a follow up call if needed.
By Amy C.
Response from SpotOn· Sep 10, 2025
Thank you for the wonderful feedback, Amy! We’re so lucky to have Amanda on our team!
