Customer service was execellent
Customer service was execellent. Valarie Zavala (customer service representative) spent 45minutes going over my purchase. From lens selection to the best frame for my sports play.
By LHD
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
129 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop the best prescription sunglasses, sports sunglasses & goggles online at SportRx! Oakley, Ray-Ban, Costa, Maui & more! FREE Shipping & Returns!
SportRx (sportrx.com) has 129 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
129 approved reviews, newest moderated first
Customer service was execellent. Valarie Zavala (customer service representative) spent 45minutes going over my purchase. From lens selection to the best frame for my sports play.
By LHD
I’m more than pleased with my new lenses from SportRx for my Oakley Flak 2.0! The fit is perfect—they snapped right into the frames with no trouble at all. I absolutely love the color, and they’ve given my favorite sunglasses a fresh new look. Installation couldn’t have been easier. Very happy with my purchase and would definitely recommend SportRx!
By Jeffrey E.
Excellent service by the opticians who guided me to ordering the right golf sunglasses for me. The website was easy to use. Much appreciated.
By Leslie D.
Lenses they made were terrible. Had an artifical defect that only allow rx to work in the dead center of the lenses. Would not trust them again. Stay away.
By localesale
Response from SportRx· Aug 3, 2026
Hi, we’re sorry to hear your lenses didn’t perform as expected. That isn’t the experience we want anyone to have. We stand behind our work with our 45-Day See Better Guarantee and would be happy to make this right. Please send us your order number and contact information, or reach out to our customer service team, so we can review your order, and work with you on a resolution.
Update review on my purchase of Vallon glasses. Tim, a company rep reached out today to resolve my issue about my concerns. I thought that was truly exemplary service, as I told him I researched this company and their products for at least 6 months prior and was fully comfortable at the time of purchase. He intently listened to my concerns we discussed options came up with a solution and are more than willing to help me with my issues. I will provide another update once I get the new glasses and I fully expect to provide a 5 star at that time. Exemplary customer service I commend them for that. Appreciate their patience and understanding thank you.
By Allen F.
Felis was extremely patient, diligent, and helpful throughout the whole process of finding the right lenses and sports glasses for my tennis and basketball needs. Felis took the time to make sure everything was right and made the experience smooth and easy. Really appreciate felis help!
By Tommie L.
I ordered a pair of single vision -1.0 lens for my Rudy glasses with SportRx. It took them 4 weeks to get the lens to me. I called a couple times but was told 3 weeks manufacturing is the norm, which is not true. I ordered a pair of very similar lens for my Oakley at my local Costco optics department and took only 1 week to get the lens. I suspect SportRx is offshoring these lens to China and sending them back to the US takes the extra 2-3 weeks. I will definitely not be ordering any lens from SportRx in the future.
By Competitive S.
Response from SportRx· Aug 3, 2026
Hi, we’re sorry your order took longer than expected. We understand how frustrating it is to wait several weeks, especially when you’ve had a faster experience elsewhere. Our turnaround times can vary depending on the lens type, prescription, coatings, and frame, but we recognize that doesn’t make a long wait any less disappointing. We also want to clarify that we work with multiple manufacturing partners here in the states, and turnaround times differ based on the specific lenses ordered. We’d appreciate the opportunity to review your order and better understand what caused the delay. If you send us your order number, we’ll investigate what happened and see if there’s anything we can do to make things right. Your feedback is valuable and helps us improve.
What a great experience.. they are knowledgeable FAST and hassle free! I highly recommend. Do not use usaglasses horrible place
By Kenny W.