Sportograf.comReviews of sportograf.com

It has been 1 month of trying to get in touch with Sportograf about not receiving my pictures and they have NEVER gotten back to me. Absolutely terrible. Events should never hire this company. Not only will you never receive your pictures they will also just never reply to you.

Vorab für den Köln Marathon die Foto Flat gekauft. Es kam kein Link um die Flat zu aktivieren. Der Support reagiert gar nicht. Ergo kann man überlegen ob man für 25/30€ einen Anwalt hinzuzieht oder halt Lehrgeld bezahlt. Wenn die Foto Flat klappt, ist es gut. Klappt es nicht, ist man der Dumme. Kann seine Bilder anschauen, aber nicht nutzen. Einfach ein beschämendes Verhalten.

Habe ein Fotopaket für einen Hyrox vorab gekauft, es gab für das Event dann gerade mal 5 schlechte Foto mit mir darauf und das für 35€. Finger weg davon. Am besten Fotos von Bekannten machen lassen, die werden sicherlich besser sein.

just spent 30 quid on photos and they all have this dog-ugly 'Sportograf' logo watermarked on them

Prepaid for photos, took OVER a week to post photos. NO photos of me at all! Will not issue a refund. Tried multiple ways to get in touch with someone at customer support and everything is automated. DO NOT BUY PHOTOS from this company! IM SURPRISED ANY COMPANY IS still hiring them to take photos of their event. They would be better off renting cameras and giving them to volunteers day of than trusting this terrible company with that task.

Every time I have done an event where sportograf are the photographers I know I'm guaranteed to get terrible photos. Their automated systems can't recognise a wheelchair so the finishing cameras never work for me, the one time I actually had the capacity to use the biometric option it wasn't available and because their AI can't recognise a bib number on a wheelchair, there were a grand total of EIGHT photos for an event that was really important to me. I specifically posed to try and help their cameras at my last race, get some good memories and photos for social media you know? But nope, no good. There's no customer service, no ability to talk to a human being, and no understanding. I do not understand why races continue to use such a useless service. To race organisers seeing these reviews, please hire someone else!!

I've done three events with photography done by Sportograf - Tough Mudder 2025 and 2026 as well as a Spartan 10K. The process to get your photos is very laborious, and photos don't appear / go missing. The constant email validation links and hoops you have to jump through is beyond aggravating. They don't always work, either. The selfie recognition is garbage and I have to sift through 100s of time stamped photos to find more photos of myself. Awful! I guess it's easy to put in this low level effort when you're the only game in town.

Achtung, es werden nur Fotos in niedriger Qualität bereitgestellt, kleiner 200kB pro Foto. Wenn man die Fotos in hoher Qualität haben möchte muss man das anfordern und diskutieren und hoffen das man sie bekommt. Sparen Sie sich das Geld und den Aufwand.