sent me a defective item then charged…
sent me a defective item then charged me more to send me a new one
By Leanna M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
607 reviews
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Splashe Brands (splashe.com) has 607 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 93 reviews with 1 star · Clear filters
sent me a defective item then charged me more to send me a new one
By Leanna M.
Your bee pollen caused my throat to swell every time I used it
By Brandel K.
I ordered my products 4/16 and STILL DO NOT have them!! Order # SPB8336 SKU:167530- SKY Organics eye lash enhancer $12.95 Aura Cacia Organic restoring Rosehips oil SKU 1459045 $12.32 I WANT MY ORDER NOW. I WOULD GIVE YOU A ZERO IF IT WAS LISTED. I ALREADY EMAILED 4-30-2020 AND SOMEONE SAID SORRY AND WE WILL TAKE CARE OF IT. IT'S MAY 15-2020 AND I HAVE HEARD NOTHING ELSE. VERY VERY DISAPPOINTING.PLEASE ADDRESS THIS ISSUE IMMEDIATELY
By CR P.
it’s been over a month and my products still have not gotten here
By Ana D.
I have not received my order a month after I placed it.
By Melissa B.
Ordered and waited a month for a shipping confirmation for the products I ordered. I finally cancelled the order after communicating with customer service and they had informed me that “They do not know when my order will ship.” It has now been over a week since I cancelled my order and I have still yet to receive a refund.
By Sam S.
Very disappointed. After multiple queries regarding my order it was explained away by miscommunication within. WHAT??? I cancelled when I found this to be their business model.
By mowdawg
Order SPB7463 I ordered my product on April 10th, and it has not even shipped yet. Customer service didn't even give a reason when I contacted them. They just said they would forward to the correct person. I understand the times are tough right now, but it's important to follow through. An email saying your warehouse is behind due to the ongoing pandemic would be enough for me. But I haven't heard anything.
By Brett S.