Spinn™ coffeeReviews of spinn.com

I ordered a Spinn 2 on **December 2, 2024**. It is now August 2026. I still do not have the coffee maker I paid for. Waiting this long for a product is bad enough. What has turned this into an absolutely unacceptable experience is Spinn's handling of my requests for answers and, ultimately, a refund. After repeated delays, I contacted Spinn with specific questions about my order and received no response. I then formally requested my money back and gave the company five days to respond. **They ignored that request as well.** Think about that before ordering from this company: Spinn has had my money since December 2024. They have not delivered my Spinn 2. When I finally asked for my money back, they didn't even have the courtesy to respond. I have now filed a complaint with the **Better Business Bureau** and am pursuing complaints with consumer-protection authorities, including the appropriate consumer fraud authorities in San Francisco. I was extraordinarily patient with Spinn. I understood that a new product could encounter production delays, and I gave the company far more time and benefit of the doubt than I should have. That patience is now gone. A company should not take a customer's money, fail to deliver the purchased product for this length of time, and then ignore that customer when they ask for their money back. **Until Spinn refunds my money, I cannot recommend that anyone give this company their money.** If you're considering preordering or purchasing from Spinn, my experience should at least give you reason to think very carefully before doing so.

Terrible company. I placed an order for the Spinn 2 in 2024. Until now, no shipment, no information and their customer support just ignores my emails. I sent more than 5 emails asking for a refund and I never heard back from them.

Absolutely terrible customer service. My Spinn machine won't function and I have been trying for over a week to get support. They just do not respond. I'll probably have to junk my machine which, given the cost, is a lousy deal.

Spinn doesn't deserve even one star. I usually never write any reviews but this really is an exception of a terrible service. I pre-paid $823 in Nov 2024 and in July 2025, after Spinn couldn't even provide a timeline for a delivery of the machine, I realized I will never probably get it and started to ask for a refund; I am still waiting for a refund as of April 2026. Don't waste your money.

Horrible customer service. I sent my machine in for repair in November after purchasing a 3D tool, part and extended warranty. 3 months later they still haven’t started the repair. Horrible customer service for a very expensive coffee maker.

If I could give this comany a -1, I would. They market a really cool and amazing product. But I wills say buyer beware. Over the last year. Their customer support is horrible. Their product is NOT reliable. I've had my original Spinn for almost 2 years. It has broken down 4 times and it's alwasy been the water pump. By the 3rd break they forced me to purchase an add'l $200 warranty to replace the water pump again after only 4 months. I paid the $200 for the extended warranty and then they told me I would be put on a 6 week waiting list because they don't have the part in stock. They finally repaired it and 3 months later the water pump broke again. Yep as you can imagine it's anther 2 - 3 week waiting period. But the worst part about they customer support is they keep asking me for damn order #. When the DM history is in the app and I can see. Why can't they and why do they KEEP ASKING ME FOR A DAMN ORDER #. Their product sucks. I'm so let down. Because when it works for only those several weeks it's great.

They do not deliver on items ordered. Said they would refund for not delivering spinn 2 coffee machine. No refund and communication has stopped.

Ordered the Spinn2. It is almost 1 year after the advertised ship date. The company will not respond to questions and will not refund my money. Stay away.