Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
27 reviews
SpikerzSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Social media protection for influencers, businesses and agencies. Providing full protection from social media hacking, platform banning and shadow banning, impersonation and spam on Instagram, TikTok, Facebook, and YouTube.
Spikerz (spikerz.com) has 27 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
27 approved reviews, newest moderated first
Awful experience and unethical company. They wrongfully charged me, refused to refund me, and tried to get me to be positive to offer it to me. They tried to not reply to me just so they wouldn't have to refund me. Finally did. Bad company and ethics, don't give them your money.
By S J.
I agree with the other reviews: support is very poor. The program claims it will remove bots and improve your profile. This isn't true. After the initial testing phase, the program developed numerous bugs. I called the internal team to discuss the various bugs. They apologized and extended the trial period to fix them, but nothing changed. The idea was sound, but the end result was disappointing. I wasted weeks for nothing.
By Federico F.
Doesn’t work, don’t trust this app. They will charge you saying it’s a free trial
By Catarina A.
Great service from customer support when I had a problem, went out of their way to accomodate me, and refunded a service within 3 days when it was my fault. Really appreciated, thanks Spikerz team
By What real travel looks L.
I signed up for a trial and couldn’t figure out how to cancel. I emailed them requesting to cancel and they never did. They make it difficult to figure out how to cancel your subscription. After they charged my card I asked them to refund my money because I didn’t want to the service and they refused.
By LK
Extremely disappointing experience with Spikerz. I reached out before my trial ended to cancel my subscription, but their support team was unavailable. Instead of honoring my request, they prolonged the process, ignored my initial message, and ended up charging me $45 anyway. When I followed up, their responses were dismissive and unhelpful, blaming me for not manually checking chat updates instead of taking responsibility for their lack of proper customer service. This is unethical business practice, and I wouldn’t recommend this service to anyone. If you’re considering Spikerz, beware—they make cancellations unnecessarily difficult and will charge you even if you request to cancel on time. Avoid at all costs.
By Adel A.
Response from Spikerz· Feb 20, 2025
Hey Adel, I appreciate you sharing your experience, and I understand how frustrating this situation must have been for you. That’s not the experience we want for our customers, and I want to make sure we sort this out. I sent you an email a few days ago to address this and find a solution. If you haven’t seen it, please check your inbox, and feel free to reach out so we can resolve this as quickly as possible. We value transparency and fairness, and I want to make sure your concerns are properly addressed. Looking forward to your response so we can take care of this for you. :) Warm Regards, Spikerz Support Team
- ich wollte abo bots auf youtube entfernen , leider kam da nichts als noch nicht verfügbar, werben mit abo bots entferner für youtube und dann so so ein mist. nie wieder habe es gleich wieder gekündigt bevor ich dieser müll website 30euro gönne
By EinfachSeb
Response from Spikerz· Feb 20, 2025
Hey EinfachSeb, danke für dein Feedback – wir nehmen das sehr ernst und werden versuchen, es bestmöglich umzusetzen. Es tut uns leid zu hören, dass deine Erfahrung mit Spikerz nicht so war, wie du es dir erhofft hast. Wir bieten dir die Möglichkeit, deine Bots zu identifizieren, aber aktuell ist das Entfernen nur für TikTok und Instagram verfügbar. Wir arbeiten kontinuierlich daran, unseren Service zu verbessern. Unser Ziel ist es, Social-Media-Konten sicherer zu machen, und wir möchten sicherstellen. Falls du in Zukunft etwas benötigst, melde dich gerne bei unserem Support unter [email protected] – wir helfen dir jederzeit weiter. Liebe Grüße, Spikerz Support Team
Completely useless for bot removal. My account is screaming with bots. Spikerz didn't detect any! I cancelled the service immediately during the trial and then it gave me the option to talk to someone in "sales" to have manual bot removal. That just sounds like they don't have a product and they are pushing "consulting services" on to the user. I'll stop short of saying this is a scam only because I reduce my credibility.
By matthew D.
