SpicyIceReviews of spicyice.com

Response from SpicyIce· Dec 2, 2024

Thank you for reaching out and sharing your concern. We completely understand how important it is to receive your order on time, and we apologize if the delivery window has caused any frustration. Your order was placed on the 27th, and with our express shipping option of 2-3 business days, your package is expected to arrive by Monday at the latest. Rest assured, your order is still within the delivery timeframe. We truly appreciate your patience and will keep you updated with any changes or new information regarding your shipment. If you have any additional questions, please don’t hesitate to let us know!

Response from SpicyIce· Nov 20, 2024

Hello, We sincerely apologize for the delay receiving your order. This is not the experience we aim to provide, and we understand your frustration. Please reach out to customer service at [email protected] with your order information and a claims agent will work to resolve this as soon as possible. Thank you for your patience, and we appreciate your understanding.

Response from SpicyIce· Oct 29, 2024

Hello. I looked through our customer service tickets and saw that there was a reply to you on Thursday, 10/24 at 10:04 and again today, 10/28 at 9:47. Please be sure to double check your inbox, or if applicable, your promotions or spam folder. If you find you have any other questions, comments, or concerns, please feel free to email us at [email protected] anytime as our team is more than happy to help!

Response from SpicyIce· Oct 28, 2024

Hello. After reviewing your order information, it appears that you just placed an order on Sunday, 10/27. I know our orders get delivered quickly, but it's been seven hours since you placed your order and it isn't scheduled to be shipped out until Monday morning. I'm not sure how you could evaluate the condition of a product that hasn't even shipped yet.

Response from SpicyIce· Oct 26, 2024

I'm sorry that the product didn't meet your expectations. It is one of our best selling and highest rated products. However, we recognize that not every product meets everyone's expectations. We value your feedback and will use it to improve our offerings.