Spencers TV and ApplianceReviews of spencerstv.com

My wife and I went into the Goodyear, AZ location and told the salesman I want the BEST washer/dryer top loader they have. The salesman directed us to the GE Profile, as he said thats what he has in his house and so we bought them, their extended warranty, installation, and removal of old. After the 2 month noise came from dryer, they had repair man come out and said it was the pully's that turn the drum, the grease is gone and bearings worn out. After repairing by replacing the part, about 2 more months go by and the heating element goes out! I should have requested a swap out or refund then but trying to be understanding we let them replace heating element. now about 8 months in the pully's go out again! This time instead of a 3rd party repair man, they send an actual GE repair man. He replaced all the pully's not the one that went out. I said to him funny you had replacement parts on your truck, last time we had to wait a week for part to come in. After talking to him this brand has been know to have the issues with the pully's going out quickly. GE fix to the problem is they changed the material the bracket is made of so they don't wear out so fast. I called Spenser's and spoke to store manager and said after 3 repairs in 8-9 months I feel we have been more than patient and understanding and ask they take this set up back and allow us to go with something different. He said there is nothing he can do because now there is nothing wrong with the dryer as it's now fixed and said he recommend I speak with GE and see if they will take them back (Now I am doing Spencer's job for them) as they just passed the buck to manufacture. Well after emailing back and forth with GE, since both machines are working now there is nothing they can do about a refund or credit. They offered to give me another 1 year extended warranty. I said I have Spencer's long 4 or 5 year warranty already and she said well then there was nothing else they can do! I have been buying from Spencer's for many years and have always had great experiences, that is why we went back. I have tried many times to give both Spencer's and GE to make things right and allow us to return the product and pick something else out. I was even willing to pay any upgraded price if the other product cost more! Bottom line is DONT BUY GE and make sure that if product has issues the 2nd time, don't let them fix it, DEMAND they replace it with new! We need a refrigerator now and we'll be going to Sam's club or Costco. Their return policy's are much better and do not give you the run around and make the customer jump through hoops!

Owner Biederback called me today. He was going to charge me over $50 to replace the burners that do not work. He would not let me talk so I hung up on him. He called me back and I told him that I don't like being talked to as if I am a child. This company is huge, yet they do not show good faith to their loyal customers. I cannot believe that this company cannot make this right and pay the $50 to replace these defective burners. Whoever heard of a stove burner cutting off power after 5 minutes? Biederback said this is how they are supposed to work. He even lied to me that he sold 2,000 of these and no one else ever complained about the burners shutting off. Dubious at best. There are boatloads of Amazon negative reviews of this same unit. The Frigidaire repairman told me that I'd be wasting my time in contacting Spencers because they are known to do NOTHING to satisfy their customers. The repairman was right. Biederback was rude to me on the phone. If he had paid me $50 or just replaced the defective burners, I would have removed all of my negative reviews of their company. One lesson I learned is never pay with cash. Always pay with a credit card!

I purchased 5 items for my new home when I moved to Verrado. I bought a Maytag washer, dryer, 2 queen mattresses, and a Whirlpool refrigerator. When I moved into the house, I found the refrigerator never worked. I called Spenser’s about the issue and requested a replacement. They told me they would schedule me for a repairman to see if it was an easy fix. They sent a repairman a week later. He diagnosed that the refrigerator never was functioning because it had a defective compressor. I called Spenser’s and requested a replacement since I purchased a new refrigerator and not a broken one. They said they would not replace it and I would need to take it up with the manufacturer. I called Whirlpool and they said they would repair the refrigerator but not replace it. I was informed that it would take a minimum of 2 weeks or probably longer for a replacement part since they were having supply chain issues. It’s unconscionable that a manufacturer and seller can deliver a defective product to a purchaser and leave the buyer without a working essential appliance like a refrigerator.

Spencer's Tv Appliance - Save your time and money. The sardonic sales representatives are guaranteed to give you the highest pricing, worst yet make you feel that delaying delivery is expected, ie be grateful Spencer's is on your side and will get your order ASAP. When I was told that it would be at least 3 months to receive I contacted the manufacture of the appliances and was told 10 days. vs the 3 months. The manufacture delivered as expected and at a lower cost. Why I did not check the manufacture first is my own stupidity. The worst part of my experience with Spencer's is receiving the refund. It had been 13 days from purchase to cancellation so I would receive a full refund, no restock fee.... It has been over 2 months since cancelling my order and Spencer continues to refuse to issue a refund. Spencer's sales will not provide the elusive corporate office phone number or respectfully address your complaint. All you will get is, I have worked here for, who cares number of years, and this has never happened. The sales representatives cannot provide documentation to the refund only that it happened. With this attitude You should avoid. The Spencer's I grew up transitioned to a tyranny of sales. I had to file a complaint with the AZ Attorney General, Visa and the bank. BUYER BEWARE. To end my story, VISA and Bank never received the electronic transfer and now the attorney general knows the dishonest practices of Spencer's. AVOID and call the manufacture if you want appliances. If you ask, a simple call to the manufacture will get you discounts that will exceed any brick/motor or online.

We bought an out-of-box refrigerator from Spencer’s TV & Appliance San Tan, Gilbert AZ on a Friday. Our salesperson Justin was great, as he also rectified a months-old previous purchase, a Wolf cooktop, where we didn’t get the red knobs as promised (Spencer’s blew us off). What Justin didn’t know is that we were earlier going to buy two Wolf ovens and didn’t move forward with that purchase, because of what happened when we followed-up re: the cooktop knobs. We took delivery of the fridge on Monday. The delivery was by-the-numbers and that part of the process was communicated well. The delivery guy (Hector) plugged-in the fridge and continued removing the cellophane wrapping, styrofoam, etc. After 5-10 minutes the fridge started making an obnoxiously loud knocking sound. Hector unplugged and replugged the fridge. At this point we were nervous about keeping the fridge, so we asked Hector to stick around 5-10 minutes to see if it repeated. It did and I videoed the sound. We asked Hector to take the fridge with him and he did. It’s worth mentioning, I called Spencer’s twice during this affair, Justin was off, and it was suggested I come back to the store to look for another unit. Within an hour I was back at the store. A sales person, also named Hector, engaged me upon entering and I explained the above. He immediately disclosed that even if I found an alternative fridge it couldn’t be delivered until Wednesday. I explained that I’m a cook, have several boxes of food on ice at home that’ll perish (the fridge discussed here is a second food prep and storage unit). Hector said that was the best he could do. I looked for and found one acceptable unit at a price point several hundred dollars higher than the one we purchased and asked what Hector could do on discounting. He said he’d check and a short time later showed me a computer screen comparing their like-for-like price with Home Depot; that was the best he would do! Extremely underwhelmed, I asked for and received a refund. I felt leveraged by the circumstances. But most importantly, I realized Spencer’s was making their problem: a non-working fridge, my problem re: the food spoilage in the hundreds of dollars I’m about to realize. I hope nickel & diming us was worth it, because there’s no chance in hell we’ll buy $10k Wolf ovens or a $20k Sub-Zero fridge from Spencer’s when the economy gives and we complete our kitchen remodel.

I have a 15 month old Whirlpool french door fridge that has been BAD since it arrived. I have fought with Whirlpool for 14 of those months and finally they agreed to replace it. Whirlpool would only deliver the fridge to Spencers. Unfortunately customer service at Spencers requires a WHOLE DAY COMMITMENT TO DELIVER. So I had to wait until I could find a day, so i called them and what a runaround. Talk about rude and unhelpful!!!!!!!!!!!! I was treated as though I was stupid! She transferred me all over the place to no avail. I told her the transcript had said it Eric who called but it turned out to be Derek but she couldn't work that out. For many years(25 I used Spencers) but over the last 5 -6 years they have become bad to deal with and unhelpful when you have a problem.

I bought a Samsung smart TV and a Sonos sound bar from Spencer's TV & Appliance. The items were shown to me by: Gary Kolstad. The Sonos sound bar sounded great in the showroom. I was told it was very easy to set up at my home. That was not the case so I contacted Gary Kolstad, as he told me if I had a problem with it he would come to my house and set it up for me. I sent to below e-mail to Gary, as shown below within the dashed lines. ======================================= Hi Gary, If the offer is still good could you come to my house and set up the Sonos sound bar I bought from Spencer’s? Tim Bruder ======================================= Gary responded to me that he was too buy. But he could send out a technician at $200 to set it up. I have purchased appliances in the thousand from Spencer's TV & Appliance since the early 80's. Needless to say they will never get my business again unless the issue is not resolved, which I highly doubt will happen. I sent to below e-mail to Gary, as shown below within the dashed lines. ======================================= Hi Gary, If the offer is still good could you come to my house and set up the Sonos sound bar I bought from Spencers? Tim Bruder ======================================= Gary responded to me that he was too buy. But he could send out a technician at $200 to set it up. I have purchased appliances in the thousand from Spencer's TV & Appliance since the early 80's. Needless to say they will never get my business again unless the issue is not resolved; which I highly doubt will happen.

We purchased appliance packages for our remodel in July/August 2021, paid 50% down. WE did this early so we could guarantee our delivery for Feb 2022. The day before we are to receive our appliances, they said they are not in? they sold our appliances to someone else in the interim. BUYERS beware!