Spencer'sReviews of spencersonline.com

Walking into the store i was excited to see the backpack I wanted was on sale with also a discount on top I walked up to the cash and waited the sale girl was talking to her friends and in no hurry to come over finally she put me through and seeing how cheap it was I decided to pick up a few more my granddaughter was eating cotton candy and it fell apart I passed her a paper towel and took the cone part to the cash to throw it out again the sales person ignored us so I did not want to go behind the counter so I left it with the sticky side out so it would stick to the counter I then was back to the backpacks when the sales girl came running over to us yelling at us about leaving garbage on her counter I said out loud I did not want to go behind her cash to put it in the garbage so I left it there she walked away talking to herself and because I had a five year old with me I didn't go back to confront her this was a st laurent shopping center she was tall full bodied with glitter on her chest she was rude and again chatting with other people and not serving people

Paid $28.49 for expedited shipping (guaranteed Aug 8), arrived Aug 11. Amari, Samantha B., Brenna E.(customer service manager), & Jessica A. acknowledged delay but refused refund—shows poor business ethics & disregard for customer service.

Terrible experience....With no mention on the site that returns are to be sent to China at an horrendous cost!

Me and my friend were looking for The Karate Kid t-shirt and we decided to take a look around mind you, we are 14 and the store is rated R for adults and let us in willingly. After we couldn’t find the shirt, we decided to take a look around and wandered to the back and then we horrifyingly discovered the amount of boxes of d1ld0s on the shelf behind us. We were utterly disgusted since it was being publicly sold and anyone could wander out back and see that. The store smelt like cigarettes already which made the experience even more unpleasant. The fact that this store carelessly let two minors wander out back into the ADULT section tells us a lot about your service.Kids could probably have entered the store which would make this situation even worse since they can walk to the back and have to innocently see that. There wasn’t an age restriction sign in the front of the store and there was no warning that it sold inappropriate items and how it was for adults. We are NEVER coming back.

Totally agree with the recent one star reviews. I ordered two dresses which stated on the website they were size 16/18. What I received were more like size 10/12 but when I complained they would not accept that the website sizing guide was incorrect and would only agree a full refund if I returned the goods to China or I could accept a smaller percentage of what I had paid and keep the dresses which were of no use to me. I asked to be referred to a supervisor but got no further with my request for a full refund and a free post label to return the goods. In the end I accepted the partial refund rather than incur the cost of postage to China as I did not trust them to refund the total cost even if I did this.

Being honest and constructive. As each of the previous reviews say...this company is a disgrace. Stealing money from shoppers, allowing a return (£22.75) from UK back to China on top of £60 spent on 2 dresses. Nothing like shown in site. Pictures taken from reputable companies I believe then knocked up and sent. My return is in local depot according to courier, PostNL, waiting for recipient to pay d and t's.....they of course never will. Offered 35% refund !!!! Said they weren't the recipient!!!!

Crap product- crap service. I did not want to award any stars at all but cannot write a review without it. DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a blouse which looked really good on line. Spent more than I normally would- foolishly believing it would be a quality product. What arrived was a shoddy, garish piece of tat! I returned the blouse - I wouldn't dress my cat in it - and instead of the agreed refund, have received a host of cringeing demanding emails (from a bot I believe) promising plenty but - guess what? - ultimately delivering nothing! I've been had. Don't you!!

This company is out to rip the public off. I thought it was based in Toronto as the name shows Spencer Toronto. The dresses looked lovely & well made so I stupidly ordered 2 at a cost of $130. The dresses are not to size and shoddily made. Poorly made, different sizes for sleeves compared to body of the dress. All in all not worth even half of what they charged. Now, I want to return them but they want them sent back to China before they will refund me. I feel in doing this, I will never get my $ back. Originally they offered me 30% back & I didn't need to return the dresses. I'm waiting to get the latest response. A WARNING TO OTHERS...DON'T BUY FROM THESE PEOPLE. They are in business to rip people off & I truly believe they don't care what a person writes about their business. Spencers doesn't even deserve one star!