Sunday, November 8, 2026 · Customer reviews of US businesses
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806 reviews
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SPELAB Auto Parts - High Performance Car Replacement Parts, Aftermarket Auto Parts & Accessories
SPELAB (spelabautoparts.com) has 806 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 14 reviews with 2 stars · Clear filters
Tuner didn't work on arrival in June of 2026, wouldn't down load program on truck would just lockup. Got the run around for a month about replacing the tuner and I had it tuned another way. Provided a return tracking info for the tuner that was sent in July. FINALLY a refund for the tuner in late September. Lots of hoops to jump thru if you have issues. Good luck
By Brian S.
The parts was all right and fit correctly. The tuner come in not programmed to the truck after three updates from their website still will not connect to the truck. Customer service is absolutely terrible. No one to call so if you buy 13 to 18 Cummings delete kit be prepared for the tuner not to work on your truck.
By david S.
Response from SPELAB· Aug 26, 2026
Dear Customer, Thank you for sharing your honest feedback. We are sorry to hear that while the physical parts fit correctly, you ran into serious issues with the tuner failing to connect to your truck even after multiple website updates. We sincerely apologize for your unsatisfactory customer‑service experience. We would like to look into your case and help resolve the tuner problem. Please send us your order number and detailed information of your truck via our support email. Our technical team will troubleshoot this for you. We hope we can get a chance to make this right for you. Best regards, spelabautopart Customer Support Team [email protected]
Terrible customer service. Can't speak to a live person. Their instructions are not very detailed. They miss several steps just all the way around a terrible install. I could have wrote instructions for this even though this is the first time I've ever done it. Sorry to say but the truck does run good
By Joe C.
Response from SPELAB· Jul 15, 2026
Dear Customer, Thank you for your candid feedback; we are pleased to hear that the vehicle is performing well after the part was installed. We sincerely apologize for the inconvenience caused by the incomplete installation instructions and missing details, as well as the difficulty you experienced in reaching a live customer service representative. Could you please provide your contact details? We will immediately update the installation guide to include the missing steps and work on improving our customer support channels. Thank you for your constructive feedback. Best regards, spelabautopart Customer Support Team [email protected]
I ordered the all in one kit def/egr delete/ezlynk tune the beginning of May 2026 and I just received the ez lynk tune harness. The harness connector does not fit my truck and it arrived super late. The down pipe did not fit, so I had to do some customization. On top of that, the kit was suppose to come with five clamps and it came with three. I notified spelab and they suggested I locate/buy them elsewhere. I did and the only good thing about this issue is they refunded me what I spent for the additional clamps that should have been in my order. It was inconvenient. Asked to actually speak with someone and that was ignored. My experience over all was unacceptable. I may be making a trip to one of the locations to try and contact someone in person. To update this issue, as Spelab asked me to remove this post… I had to locate the clamps, customize the down pipe that came with my kit. Furthermore, as mentioned prior, the tune switch (SOTF) did not fit to the harness connector on my truck. I had that customized along with the down pipe. My overall experience was negative as most of the issues I had, I was advised to seek replacement outside of Spelab. The inconvenience is not professional and I will not be ordering from this business again.
By Aaron
Response from SPELAB· Jun 3, 2026
Dear Customer, We sincerely apologize for the negative shopping experience you have encountered. We have forwarded the issue you reported to the relevant department. The relevant department has already reached out to you to proceed with further resolution. Please rest assured that we will handle this matter properly. We kindly ask that you remain in contact with us. Best Regards, Scarlett spelabautopart Customer Support [email protected]
Have not received part!!!!!! So I ordered apart on April 17 and it still not delivered… It is sitting in a FedEx truck
By David M.
Response from SPELAB· May 5, 2026
Dear Customer, We sincerely apologize for the negative shopping experience you have encountered. We have assigned a dedicated customer service manager to follow up with you regarding your package. We will either reship the package to you or issue a full refund. We look forward to your reply. Best Regards, Scarlett spelabautopart Customer Support [email protected]
Not all of the parts were sent with the order. I only received the pipes and clamps. The shipment is missing all of the other items (tuner, delete kit, etc.). I need these parts asap because my truck is completely disassembled assuming that all of the parts would be here in the shipment. Now there is no tracking for anything else, so I’m extremely worried I won’t receive anything else. There’s no phone number or live chat to get this figured out.
By Bryan H.
Response from SPELAB· Jan 5, 2026
Hello Bryan, We are so sorry for the inconvenience caused. We send all the items in 3 separate packages and we had send the detail tracking number to your email, please check it. Due to the large size or heavy weight of some products, we will ship them in separate packages. If you only receive some of the packages, please contact us immediately. please feel free to contact us through the following channels: Email Facebook Instagram WhatsApp Live Chat Phone Support: Available starting in 2026 Our customer service team monitors all these channels on a daily basis and is committed to responding to all inquiries within 24 hours, even on weekends. Please note that due to the need for careful review of each message and potential time zone differences, there may be a slight delay in our reply. We recommend checking your chat box or inbox regularly for our response. We take the security of your personal information extremely seriously. Should you have any questions regarding this, please do not hesitate to reach out to us at the email address provided below:[email protected] Please feel free to contact us anytime if you require further assistance. Best Regards Mina Spelab Customer Support [email protected]
Updated 12/16/25: They did reach out to get me the proper missing parts, but since it had been 2 weeks I had already sourced them locally. I will give them credit for trying to solve the issue albeit as they say, a day late and a dollar short… I ordered the grid heater delete kit for my Ram. When received, the fuel rail spacers were missing, so I tried to find a contact for customer service as I need these ASAP…The only contact is through email and after 2 weeks of trying I still have never received the spacers. I was sent a pre heat element instead, which does me no good in reinstalling the fuel rail. Without an actual number to call and interact with someone in realtime, there really isn’t any true customer service. I will say product seems to have decent quality, but quality without customer service isn’t very helpful!!
By BGF
Response from SPELAB· Dec 16, 2025
Hello BGF, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this has caused you. To ensure you can reach us quickly and conveniently, please feel free to contact us through the following channels: Email Facebook Instagram WhatsApp Live Chat Phone Support: Available starting in 2026 Our customer service team monitors all these channels on a daily basis and is committed to responding to all inquiries within 24 hours, even on weekends. Please note that due to the need for careful review of each message and potential time zone differences, there may be a slight delay in our reply. We recommend checking your chat box or inbox regularly for our response. We take the security of your personal information extremely seriously. Should you have any questions regarding this, please do not hesitate to reach out to us at the email address provided below:[email protected] Please feel free to contact us anytime if you require further assistance. Best Regards Mina Spelab Customer Support [email protected]
2019 Ram 3500 6.7 HO Cummins EGR, 5" dp back and minimax tuner First things first, the EGR delete was cheap, the blockoff plates were fine, however the conjunction between the coolant line and the exaust sensor was met with a trash bracket, I ended up having to float that sensor. The stablizing situation to keep the coolant line from popping out sucks. Its this key style situation and the allen screw is to long, so I had to make my own washer using a nut. Secondly, the tuner didn't work for my vehicle. The ECU part started with a P and they took forever to reply so I ended up contacting minimax and updated tuner. Still didn't resolve so I'm sending back. Third, the clamps for my 5 in exaust dont even tighen up. It tightens the bell end, but the indexed side is gapped and the fastener is bottomed out. Therefore, the pipes wiggle/spin around. Moral of story, go with someone else for tunes (who actually cares about your time and asking correct question), and the entire kit was a pain in the ass, instruction videos are on outdated models, not true to whats actually in kit. The only good thing about this was the actual exaust pipes, and block off plates for EGR.
By dylan S.
Response from SPELAB· May 20, 2025
Thank you for your feedback. We’re very sorry to hear about your experience, and we appreciate you taking the time to provide detailed input. We'd like to respond to a few of the concerns you raised: Exhaust Clamp Fitment: Our developers visited the factory to conduct a real vehicle installation and compared it with the instruction video. On the factory side, the clamp assembly was tested and functioned as intended—securely fastening the joint. From the first video you shared, it appears the issue was caused by the opposite end of the pipe not being properly supported, while the clamp itself was installed correctly and holding securely. In your second video, it looks like the opposite side of the pipe is loose, not the clamp. We recommend professional installation at a local exhaust or diesel performance shop to ensure proper alignment and secure fitment. Tuner Compatibility: We understand your frustration with the tuner. However, as noted in our product description: For 2018+ RAM trucks: Our tuner only supports the original PCM software that has a part number starting with a number. If your PCM part number begins with a letter, the tuner may not function correctly. Unfortunately, this is a known limitation of the Mini Maxx system and not a fault of the kit itself. We try to make this clear before purchase to avoid compatibility issues. EGR Kit Fitment: Thank you for pointing out the fitment issues with the coolant line bracket. We will review this with our supplier for possible improvements to the design. In the meantime, we commend your ingenuity in resolving the issue, and we’ll pass your feedback on to our product development team. We genuinely regret that the overall experience did not meet your expectations. While we’re glad to hear the exhaust pipes and EGR block-off plates worked well, we’re actively working to improve clarity in our instructions and compatibility details to prevent future issues. If you need further assistance or want to share additional feedback, feel free to reach out directly—we’re always here to help. Best regards, SPELAB Team
