Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
385 reviews
Specialty Store ServicesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1984, Specialty Store Services is a second-generation, family-owned retail supply partner dedicated to helping both independent shops and multi-location chains thrive. Operating from a centralized Chicago distribution hub, we equip businesses nationwide with the high-quality fixtures, displays, and operational supplies required to build engaging and highly profitable retail environments. Because our warehouse is centrally located, we ensure rapid transit times to both coasts. We know that damaged fixtures cost you time and money, which is why we invest heavily in meticulous packaging and handling. Backed by industry-leading customer reviews and an outstanding carrier rating, our specialized shipping process ensures your products arrive pristine and ready for opening day or seasonal resets.We understand that every square inch of your sales floor matters. By designing problem-solving products, such as our exclusive lightweight folding grid panels and freight-saving flat-ship shopping carts, we turn direct client feedback into innovative merchandising solutions you won't find anywhere else. Our goal is to help you maximize your store's footprint, streamline your customer flow, and ultimately, help you drive higher sales.To be a true one-stop shop, we maintain thousands of ready-to-ship items in stock. Our comprehensive catalog ranges from premium glass showcases, slatwall systems, and heavy-duty clothing racks to everyday operational essentials like bagging, tagging, and pricing supplies. Whether you are outfitting a brand-new boutique, upgrading a franchise, or preparing for a trade show, we have the inventory to meet your exact specifications.Backed by over four decades of industry expertise, we don't just sell fixtures; we provide peace of mind for your business. Our dedicated, Chicago-based customer support team is available to offer expert guidance, and everything we sell is backed by our 100% satisfaction Triple Guarantee: we will price match any adver
Specialty Store Services (specialtystoreservices.com) has 385 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
385 approved reviews, newest moderated first
Customer service was prompt and friendly.
By Sumathy
Response from Specialty Store Services· Aug 25, 2026
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
So I ordered a record stand on August 10th. It is 11 days later and I have not received any shipping information or had a delivery made. I called and left a message and was never contacted again. I will update this review if i ever receive tracking information or the product
By Rita
Response from Specialty Store Services· Aug 25, 2026
We are so sorry for your experience! My name is Marc, and I'm the customer service manager. I will follow up with you by phone.
QUICK SERVICE AND ALSO CORRECT ORDER.
By Michael
Response from Specialty Store Services· Aug 21, 2026
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
This is my first time to use your company. I was able to your sight easily checking different items. We’ll see how it goes in the future if I have to get other items.
By Karen
Response from Specialty Store Services· Aug 21, 2026
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
I have purchased 8 of these display cases over a number of years to house my camera collection. They have always arrived in perfect condition and shipping charges have been reasonable. Can’t ask for much more!!
By Robert M.
Response from Specialty Store Services· Aug 17, 2026
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
SSS is great! I have order many items small and large for our retail store. They have a large variety of items and the costs are competitive or lower than other sites. The quality of the items is great as well. As a small business owner cost and quality matters. Customer service has always been friendly and accomodating the couple of times that I've needed help. I highly recommend them for small or big business.
By Sherri
Response from Specialty Store Services· Aug 17, 2026
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
The item was easy to order and hopefully will meet our expectations.
By Cassandra
Response from Specialty Store Services· Aug 17, 2026
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
It was so easy to order and checkout. My 3 year old niece used the cart at Stew Leonard’s and absolutely loved it.
By Lisa
Response from Specialty Store Services· Aug 17, 2026
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
