Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
8 reviews
Speaks Financial GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As a trusted and reliable source in the Electronic Payments World, Speaks Financial Group offers several transaction processing services, including credit, debit, EBT and gift cards to small to medium-sized retail, home based and Internet merchants.Speaks Financial Group separates itself from other leaders in the payment processing industry by customizing a tailor fit program specifically for your business. Not only will we get you in a much more cost-effective situation but also help educate you on what you were being charged and why.Reach out to us today and find out how we can help you with your payment processing needs!
Speaks Financial Group (speaksfinancialgroup.com) has 8 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
8 approved reviews, newest moderated first
We were launching a big promotion, and Caroline helped us ensure our payment system could handle the extra volume. She checked in regularly and was always available to answer any questions. The promotion was a huge success, and Caroline's support was a big part of that.
By Gloria W.
Germaine helped us set up a new payment system that could handle our increasing customer base. He made sure everything was seamless and even stayed late to ensure there were no hiccups. Germaine's dedication and expertise have made a big difference in our growing business.
By Althea K.
Toni really saved the day when our payment system crashed during a busy weekend. She guided me through troubleshooting over the phone and had us back up and running in no time. I couldn't believe how quickly she resolved the issue. Huge thanks to Toni for her quick thinking and support!
By Doris G.
For over 25 years in my business, I absolutely hated dealing with banks and credit card companies and avoided changing them EVER. Martell called my business relentlessly 4 years ago insisting that he could save me money by switching credit card companies. My resistance was worn down by Martell's relentless pursuit, and I finally took a leap of faith and trusted him. I have been thrilled ever since. Martel and Germaine not only saved my small business money, they changed how I feel about credit card companies! They are a pleasure to do business with: they answered every call that I ever made, they helped me out when my business had to close during Covid, and they walk me through any processing updates that may need to be done. Martell and I speak occasionally for no particular reason- he calls just to check up and make sure every thing is going well. He is truly a honest man and very caring. My recommendation: If Martell or Germaine call, talk to them. If they say that they can help you, save yourself the time of doubt and believe them!
By Joanne Z.
Response from Speaks Financial Group· Dec 15, 2023
Thanks so much for your fantastic review, Joanne! We're thrilled to hear how Martell and Germaine have positively impacted your dealings with credit card companies. At Speaks Financial Group, we're committed to offering exceptional service and building lasting relationships, just like the ones Martell has fostered through his regular check-ins. Your trust during these tough Covid times means everything to us. We're here for you, not just as service providers, but as partners in your success. Your recommendation is greatly appreciated, and we promise to keep up our high standard of care for all our clients. If you need any more help, remember we're just a call away! Thanks again for being an integral part of our family at Speaks Financial Group. Warm Regards, The Speaks Financial Group Team
Wish I could give more stars! Super friendly and pain free process. Wish it would've been set up a bit sooner, but all in all, SFG is awesome!
By Debby D.
Awesome! Very happy with SFG, but primarily our rep Martell who has been extremely helpful in getting our equipment up and running. The processing fees are very reasonable and I have never had any problems with payments going through. I would highly recommend SFG to anyone looking for a reliable and affordable payment processing solution.
By Jayona W C.
SFG has made a smooth transition in replacing my previous credit card processor without missing a beat! From setting up all of our transactions through our CRM, to having an account manager handle any questions or concerns that may arise (as well as resolve them quickly), SFG makes it easier than ever before for small businesses like mine just starting out.
By Mark T.
Response from Speaks Financial Group· Sep 14, 2021
I'm so glad to hear that you're happy with how we've been handling your account, Mark. We do our best to make it as seamless and easy for our clients as possible! Thank you again for your review and I hope we can continue to provide excellent service in the future.
SFG's customer service is second to none. I never know when my payment needs will arise, but they have been there for me every step of the way since day one – from providing advice on which software was best for our company to handling POS issues with immediacy and care.
By Tracy A.
Response from Speaks Financial Group· Sep 14, 2021
Thank you for this review Tracy! I'm glad to hear that we've been there for you and your business every step of the way. We're always looking for ways to improve our customer service, so please don't hesitate to let us know if we can do anything better in the future. Thank you again and I hope we'll continue working together!
