SpafinderReviews of spafinder.com

Response from Spafinder· Sep 6, 2026

Hello Cindy, Thank you for sharing your feedback. We’re sorry for the confusion regarding the additional charge associated with your gift card. We would like the opportunity to review your experience and provide further assistance. Please check for an email from [email protected], as we have sent a request for additional information so we can investigate this matter and help resolve your concerns. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 09/09/2026** We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you. Maurice V. Spafinder.com

Response from Spafinder· Aug 3, 2026

Dear SJ Clark, Thank you for sharing your feedback. We have read your review and understand your frustration regarding the expiration timeframe of the gift card and the experience of purchasing it for your wife only to find that she was unable to use it when she was ready. We know how disappointing this situation can be and would like the opportunity to review the card details and see how we can assist. Please check for an email from [email protected], as we have reached out through Trustpilot to gather the information needed to investigate this matter further and provide additional support. Warm regards, Josh R. Spafinder.com **UPDATE FROM SPAFINDER.COM 08/06/2026:** Hello SJ Clark, we're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Warm regards, Josh R. Spafinder.com

Response from Spafinder· Jul 23, 2026

Hello Kevin, Thank you for bringing this to our attention. We’re sorry for the frustration and inconvenience you experienced regarding the advertised offer and the difficulty reaching the appropriate support team. We would like the opportunity to investigate this further and assist you. Please check your inbox for an email from [email protected], as we will need to gather some additional information to better understand the situation and work toward a resolution. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 07/28/2026** We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Maurice V. Spafinder.com

Response from Spafinder· Jul 11, 2026

Hi there, We’re sorry about this experience and understand how frustrating it must have been to receive a gift card with the wrong greeting message and then have difficulty resolving the issue. We would like the opportunity to investigate this further and assist with your refund or gift card concerns. Please check your email for a message from [email protected], as we have reached out to gather additional information needed to locate your order and help work toward a resolution. We appreciate your feedback and look forward to assisting you. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 07/14/2026** Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Maurice V. Spafinder.com

Response from Spafinder· May 31, 2026

Hello, We’re very sorry to hear about your experience and understand how upsetting it must have been to visit the spa with your daughter expecting to use your $500 gift card, only to find it did not work and you had to pay out of pocket. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention. We’d like the opportunity to review what happened and help make this right, but we’re unable to locate your information based on this review alone. Please check your inbox (including your spam or junk folder) for an email from [email protected], and reply with your details so we can investigate further and assist you as quickly as possible. Warm regards, Josh R. Spafinder.com **UPDATE FROM SPAFINDER.COM 06/02/2026:** Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Warm regards, Josh R. Spafinder.com

Response from Spafinder· May 10, 2026

Dear Stew, We’re truly sorry to hear about this experience, especially on Mother’s Day, and we understand how frustrating and embarrassing it must have been for your gift cards to be declined at a participating spa. That’s certainly not the experience we want for our customers, and we apologize for the inconvenience and disappointment this caused. We absolutely want to look into what happened and make things right, but to do so we’ll need to locate your account details securely. Please check your email (including spam or junk folders) for a message from [email protected] and reply directly there so we can gather the necessary information and continue assisting you. Warm regards, Josh R. Spafinder.com **UPDATE FROM SPAFINDER.COM 05/11/2026:** Hello Stew, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Warm regards, Josh R. Spafinder.com

Response from Spafinder· Apr 23, 2026

Hi Andrea, We are truly sorry for your loss, and we understand how upsetting it must. We also recognize your frustration about the gift card expiring, the wording on the back of the card indicating to call for a new card, the confusion around the one-time-use option, and not being able to receive help immediately after being on the phone for an extended time. We want to review what happened and see what we can do to assist, but we will need to gather a few details securely. Please check your inbox (and spam/junk folder) for a message from [email protected] and reply to it with your preferred contact information and any relevant gift card details so our team can locate your record and follow up with next steps. Thank you for bringing this to our attention. Regards, Maurice V. Spafinder.com **UPDATE FROM SPAFINDER.COM 04/25/2026** Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Maurice V. Spafinder.com

Response from Spafinder· Apr 20, 2026

Dear Nicole, We’re really sorry to hear how frustrating this experience has been and understand your disappointment after being excited to use your Spafinder gift card. We recognize how discouraging it is to contact multiple locations listed on our site only to find they don’t currently accept the card, and to then encounter higher pricing at a participating spa that reduced the value you expected to receive. That’s certainly not the experience we want for our customers, and we appreciate you taking the time to share this feedback. We’d like to review the specific locations you contacted and your card details to better understand what happened and see how we can help. Please keep an eye out for an email from [email protected], which will allow us to securely gather your information and assist further. Warm regards, Josh R. Spafinder.com **UPDATE FROM SPAFINDER.COM 04/21/2026:** Hello Nicole, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Warm regards, Josh R. Spafinder.com