spacetouch.comReviews of spacetouch.com

Response from spacetouch.com· Sep 14, 2026

Thank you for letting us know, and I'm sorry to hear your Reviver isn't charging properly. Good news: battery/charging issues are exactly what your Warranty coverage is there for, with no out-of-pocket repair costs on your end. Please reach out to us directly at [email protected] with your order or warranty confirmation number, and we'll get a replacement started right away. Thank you for your patience — we'll make sure this gets resolved quickly.

Response from spacetouch.com· Sep 14, 2026

I'm really sorry about the rough start — receiving all three heads damaged right out of the box, on top of the wait and having to send multiple videos, is not the experience we want anyone to have, especially on a purchase like this. I'm glad to see your device has since been replaced and everything is working well now. Thank you for updating your review to reflect that, and for your patience through the process. If you ever run into delays like that again, please don't hesitate to reach out directly so we can help move things along faster.

Response from spacetouch.com· Sep 14, 2026

Thank you for the honest feedback, and I'm sorry to hear this. High-pressure sales tactics don't reflect the standard we expect at the point of sale, and we take that seriously. As the manufacturer, we're not able to speak to or resolve issues with the specific sales experience or refunds, since retail sales are handled by independently owned resellers — but I don't want that to be the end of this. On the results side, that's something we can actually help with directly. Results can vary quite a bit based on treatment frequency, distance, and which head/mode is being used, and it's possible something in the routine could be adjusted. Please reach out to us at [email protected] and we're happy to walk through your specific usage with you. We'd rather help you actually get value from the device than leave you disappointed

Response from spacetouch.com· Sep 14, 2026

I'm sorry to hear this, and you're right to be frustrated — receiving only part of your order and then not getting responses to multiple messages isn't acceptable, and it's not the experience we want anyone to have. I don't want to just apologize without action: could you reach out to us again at [email protected] with your order number and reference this review? I want to make sure this actually gets resolved, including the missing part of your order. On the warranty question — I understand why the lack of response would make you skeptical, and I can't undo that experience, but I'd genuinely like the chance to show you it's handled differently if you ever do need to use it. Glad the Aurora cleanser has been working out despite the learning curve, at least.

Response from spacetouch.com· Sep 14, 2026

Thank you for such a thoughtful and fair account, even though it clearly wasn't a good experience overall. Five years and three no-questions-asked replacements on the Eye Tech is something we're genuinely proud of, and it means a lot that you recognized that history even while telling us where we fell short. I do want to explain the $200 shipping figure, since it probably felt arbitrary in the moment: that cost reflects shipping insurance on a device of this value, the cost of getting the new unit to you, and a prepaid label to return the broken one to us — not just a shipping label on its own. In your case, we ultimately reduced that to $25 as an exception, but the underlying costs behind the original number were real. What wasn't okay is how you were treated getting there: being argued with, then met with silence, and needing to mention the BBB before getting a real response. You shouldn't have had to push that hard to get a clear explanation or a fair resolution, and that part is on us to fix. On the Jupiter concern — that's a fair worry to have after this, and we don't have a good way to promise it away other than to actually earn it back if the time comes. We understand the 2 stars. Thank you for staying as fair as you did throughout this.

Response from spacetouch.com· Sep 14, 2026

Thank you for the honest feedback, and I'm sorry it hasn't lived up to what you expected. Could you let us know which device you have? Results can depend a lot on frequency, distance, and which mode is being used, and we'd like to see if there's something in your routine we can help adjust. Feel free to reach out to us directly at [email protected].