excellent customer service
excellent customer service
By Anita
Response from spacetouch.com· Sep 14, 2026
Thank you for the review! Glad the customer service was excellent.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
549 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE VISION.THE STORY.We founded Space Touch because we saw a need for advanced skincare therapy technology that would replace ineffective office treatments and endless creams. We teamed up with leading scientists and engineers to create "The Future of Skincare."
spacetouch.com (spacetouch.com) has 549 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 480 reviews with 5 stars · Clear filters
excellent customer service
By Anita
Response from spacetouch.com· Sep 14, 2026
Thank you for the review! Glad the customer service was excellent.
I am so happy that my device is working again plus, I only expected a cord, but you sent me a base which is exactly what I needed
By Susan B.
Response from spacetouch.com· Sep 14, 2026
Thank you for sharing this! Really glad you're back up and running, and that the base turned out to be exactly what you needed — happy we could get it right the first time!
Product was delivered on time as promised
By Wayne C.
Response from spacetouch.com· Sep 14, 2026
Thank you for the review! Glad it arrived right on time.
Customer service has been great! Space Touch stands by their lifetime warranty and exceeds my expectations when it comes to addressing issues with my Jupiter device. Mine has been replaced twice now, without even asking. Free shipping on returns would be even better.
By Michelle F.
Response from spacetouch.com· Sep 14, 2026
Thank you for this! Really glad the lifetime warranty has consistently come through for you, especially being proactive about the replacements rather than making you ask. And that's fair feedback on return shipping — we'll pass that along as something worth looking at. Appreciate you sticking with us through two replacements!
I had a faulty piece, contacted customer service and (Shar) honored the lifetime warranty and had the replacement piece out in two days. Very happy with my experience
By Bridget
Response from spacetouch.com· Sep 14, 2026
Thank you for sharing this! We'll make sure Shar sees this — two days for a replacement is fantastic, and exactly how the warranty process should go. Glad you're happy with the experience!
It,s been a pleasure dealing with you all. I love the product. You all stand behind your product. It has been great dealing with you all.
By Michael R.
Response from spacetouch.com· Sep 14, 2026
Thank you so much for this! It's been a pleasure having you as a customer too — really glad the product and the support behind it have lived up to what you expected. Thanks for taking the time to share this!
The person I spoke to was very helpful but I wanted a few more details on the best way to use Vega which she said she would. The product arrived when expected and hopefully I wil see some improvement.
By Fran H.
Response from spacetouch.com· Sep 14, 2026
Thank you for sharing this! Glad the rep you spoke with was helpful! Hope you start seeing the improvement you're looking for with Vega!
The battery of my Jupiter stopped working so I contacted Spacetouch under my warranty. They were quick to respond and sent me a new one in exchange for my old one to be shipped back to them. Very easy & fast. Whole process took under 2 weeks.
By Deanna
Response from spacetouch.com· Sep 14, 2026
Thank you for sharing this! Glad the whole process was quick and easy from start to finish — under 2 weeks is exactly what we aim for. Enjoy your Jupiter!