Received the incorrect product
Received the incorrect product. You did bad.
By David P.
Response from Spa and Pool HQ· Apr 13, 2022
David, Thank you for your email today. If I understand you correctly you say you ordered Bromine Tablets https://www.spaandpoolhq.com/spapure-bromine-tablets-4lb/ We have not had bromine tablets in stock for about 3 months as you can see by the link I provided. I have also attached a copy of your sales receipt which you also have access to by logging into your account. https://www.spaandpoolhq.com/login.php As you can see by the sales receipt attached you purchased Qty: 2 Code/SKU: HAV-50-9022 Product Name: SpaPure Granular Chlorine 4 lb Price $84.39 USD Total $168.78 USD https://www.spaandpoolhq.com/spa-pure-chlorine-granules-4-lbs/ Per our terms and conditions https://www.spaandpoolhq.com/returns-and-exchanges/ The following wording comes directly from the product pages listed in the following URLs https://www.spaandpoolhq.com/spa-pure-chlorine-granules-4-lbs/ https://www.spaandpoolhq.com/spapure-bromine-tablets-4lb/ Returns and Refunds: SpaPure Granular Chlorine is categorized as a HAZMAT Product by the USDOT. We are a HAZMAT shipper therefore we have approval to ship the product out by following USDOT guidelines. This does not cover the customer shipping product back though, Therefore the product is non-returnable or refundable. https://www.spaandpoolhq.com/returns-and-exchanges/