SoylentReviews of soylent.com

Very poor experience. I placed an order by mistake and I have sent a lot of mails on the same day when I placed the order please cancel this order I did not need this order but they didn't cancel the order. Order Id= #1697408

Their Soylent drink has caused me moderate health issues. The maltodextrose in the drink has completely decimated the microbiome of my gut, and this has resulted in effects that I'm still trying to reverse months later. I asked for a refund on a subscription that I thought I had cancelled, and they refused. Avoid Soylent.

Took my money then ghosted me. I purchased several products which still have not shipped, no follow-up from support, no communication, no solution. Buyer beware.

Terrible customer support I placed an order, and it was delayed. I was leaving the country the next day for 3+ months, so contacted the support to redirect the package back to their warehouse. I got a "reassuring" reply from the "customer support", saying that I should not worry, because my package would be delivered soon.

Product is pretty solid, but the customer service is not great. I live in Hawaii and expect shipping to cost more. The problem is that for a subscription of the powder it went from $15 to $112 and they forgot to inform me of this. The product costs $52, but the shipping is more than 2x and this is kind of a big deal on whether I would continue my subscription. Feel like they really dropped the ball on this one.

I ordered a case of powder and was charged for it. I asked them to change the shipping address (within the same state, no cost difference), and they did. I received a case of liquid worth only half as much as the powder I ordered. Multiple efforts to contact Soylent got no reply. It was only resolved when the payment processor refunded my money. Never heard from Soylent at all after the address change. I had been looking forward to making Soylent powder part of my daily routine. After this experience, I've written off Soylent entirely. If they can't ship the right product, and won't communicate about it, why bother?

I love the product, been using the drinks since August 2019 - but my last two orders had almost out of date products sent e.g. the order which arrived two days ago 11th March 2020 has bottles with use by dates of 25th March - the same date as the previous order. Since I had 5 bottles left from that order, the new order will pass its "Best Buy" date before I can use them. Never used to be like this, always previously got product with best buy dates a couple of months later. Disappointing change.