Violation, lies, gaslighting
Sh * Failed to obtain required plumbing permits before performing work, which is a serious city/ state violation, tho they falsely said they did. * They had to return several times over less than a year’s time to fix things that continued to break due to improper install, including plumbing fixtures, the tub itself detaching from the floor, and glass for the shower. They also came to install several things that they did a poor job and instead of saying they needed to redo it tried to pass off as acceptable. For instance, cracking the tile in the shower to drill holes for the glass hinges. This happened over a handful of times. * I later discovered the plumbing permit had expired, after I forced them to get it as required, because they never got the final inspection it as they claimed. Once I brought this up they later said they extended it. Upon calling the city they had not paid for it as they said, forcing me to pay to extend it myself. * I discovered they never got a building permit, which is required for the drywall work they did. They said they did not need it and do work all the time without it, the city said that it is 100% required. SH tried to force me to pay to remedy the issue with architectural drawings despite that only being required since the work had been done, had they gotten the permit originally it would not be needed. * Multiple inspections failed due to workmanship issues. * I repeatedly had to coordinate with the City of Fort Worth myself to determine what permits and inspections were actually required. * Charged me for paint that I had purchased and supplied myself. They later admitted the mistake by text but refused reimbursement. * Billed me for liability insurance but would not provide proof until after my attorney sent a demand letter. * Despite acknowledging the insurance request, they refused to reimburse costs they caused, including the permit extension they said they paid for and never did or the paint they admitted to incorrectly charging me for and said they would credit me for. * Communication was consistently poor, requiring repeated follow-ups just to schedule repairs or receive updates. * What should have been a straightforward remodel turned into over a year of unnecessary stress, delays, inspections, and legal involvement. * Lied repeatedly in text, which I repeatedly had to screenshot and send them their conflicting messages. I cannot recommend Southern Home Remodeling based on my experience. In fact, I recommend avoiding them. Neither of the owners do the work themselves and take the word of subcontractors who do subpar work.
By Stefani