Southern Guarantee Moving and StorageReviews of southernguaranteemoving.com

Worst move EVER!! It’s a scam company. My move was more than doubled in price. And I only add 3 boxes. Went from 422 cubic ft to 800 cubic feet. They charged me $1500 extra for a truck to come from LA to Santa Barbara. Was NOT suppose TO DELIVER ON Sunday but they did, So I drove 600 miles to get there on time. I am missing THREE BOXES and I have 3 boxes that belong to someone else.

Driver never showed. Told the day of pick-up that there was no driver. (We we’re moving out of state.) The whole time pretended to be hunky-dory. Costly to make immediate changes. Further more, had to spend additional money to make horse transport date changes, too. On top of knowing their situation, they charged my account trying to claim “non-refundable”. This company is sooooo full of it. There’s no possible way that these reviews are legit. The American way is to eliminate these type of businesses. Poor business ethics by trying to roll the ball in my corner stating,” For a refund, you’ll need to call your bank……oh, you need to call to get an extension for us to get you a driver…….oh, wait, we might be able to get someone later……our refunds may take up to 90 days”. Bull sh-t, I can’t stand dishonesty. I’m a business owner with plenty of integrity. How dare your establishment think and treat me, as if I’m an idiot. I warned with a professional conversation, I once sued over $500 because an establishment did the same. By the time I was done, they had to pay $200,000. I saved my contract. This is the perfect place that needs to learn a costly lesson. I treat clients the way I would like to be treated. With respect, honesty, and integrity. I would expect the same from any other business.

We used this company and was assured they would answer all our questions and when we would call, we were hung up on or they would say they would be there and never show up for pick up of our stuff. It took four days for them to get our stuff we were quoted a price and it went up 600 on pickup. It took countless phone calls and took them a month to deliver our items. On delivery they charged us 150 more. They went through 3 different companies. Our Tvs were smashed. This is a scam company and i would not use it. They were a nightmare. They positive reviews are from their employees and people they pay to post positive reviews. DO NOT USE THEM. THEY WILL SCAM YOU FOR MORE NONEY ONCE THEY HAVE YOUR STUFF AND THEN MORE BEFORE THEY DROP OFF TOUR ITEMS!!!!!

Do not use this company. It is nothing but a scam. ask for money upfront to start the move - they don't mention than that any money you put down is non-refundable. they told me the movers will have a scheduled day with a backup day, movers did not show up either day. When I called customer service, they said the money is non-refundable even though no movers showed up which they acknowledged, and they state they cannot guarantee when the movers will be there. Total fraudulent company. stay away at all cost. Taking legal action against this company.

I'll keep it simple. Do you want to pay Southern $2000-$3000+ dollars ("deposit") to make a single phone call to an aggressive unprofessional sub contractor who will attempt to further scam you? Does that sound like a value? What an absolute joke of a company. They masqueraded as the actual mover at no time clarifying they are just a broker. Unprofessional outsourced call center who are unable to actually provide info. Outright lied about things like stairs (cost) and timing for delivery (days not weeks). Don't use this company at all. Just call an actual mover directly and read reviews. I did neither of those things and am paying for it.

I found souther guarantee by using Google and I got fooled by their good reviews. When I spoke to an Agent, he asked me to kis ny items, which I did and I even told him how they looked like and their size, his name is Greg and he said he just needed to know amount of items, and estimate of amount of boxes, he NEVER said anything cubic feet, and he gave the whole explanation that his price was not an estimate, that it was a binding agreement for the items listed, so the price would NEVER change unless I added more items. He also said that I could select DELIVERY DATE for when I wanted it, NEVER said an amount of time. I paid the Deposit because I liked that the price would not change, and the total of the move would be $4,500 and Deposit was $2,600. A week later, after checking my items better, I noticed I needed to take off some boxes and add some items, so I called them to make sure all the items are listed; the price went up around $600 more and I said ok, fine, It was in that moment around $5,200. NEVER said again about cubic feet, and I explained that it was a 2 bedroom apartment, and I again said the items size and I also had already given address of pick up and address of delivery. Day of pick up: HORROR STORY STARTS a guy from another company called Map Express Logistics shows up and says that the amount of stuff doesn't match, and I'm like: what do u mean? it's everything listed, exactly how I listed it; He says: no no, cubic feet says 600 and what you have is more like 1100. He leaves for a fee minutes and comes back saying: your new estimate is $10,800 ( it F$%& doubled!!!) and I just started to like cry and scream, I had to even take a walk to calm myself because I noticed how F$%#ed up I was by them, they have you between the knife and the wall basically, options: (this is a STATE MOVE) 1- I cancel, lose my deposit and I have everything boxed and have to give apartment keys that day, how can I get another mover the same day? 2- Pay the $10,800 and just basically give up money so easily and hardly earn 3- Don't pay more, but take off items and just take 600 of cubit feet then I went for option 3, I told them: let's just not take it all, I'll leave things!; the guy says: oh well if you only take 600 cf then you have to pay shuttle, and with the shuttle it would be $9,800... im like: what? shuttle? why? if you were able to get in here, and he says that things have to be moved from one transport to another, and if I pay the $10,800 then shuttle its for free. At this point, I'm like, for $1000 less, I was going to leave 1/2 of my apartment behind, I guess lest just freaking do the option 2! 2nd PART of HORROR STORY ohhh guess what? you don't select date of Delivery!, it's up to them, so then I get told it would take 6 to 8 days, and still I'm like sure! paying more money, having to wait more... 8 days pass and I call to see what's happening and I get told from Southern Guarantee: Honey, you just moved! you are the beginning of this, this could take from 21 to 30 Days!!! I'm like: no one said this before! Map Express picked up my stuff on 3/11/22 and they arrived yesterday 4/4/22 with my stuff. 3rd part of HORROR STORY having to deal with their horrible customer service, and getting hanged up by a Rep by Southern Guarantee and also getting hanged up by another third party company who did delivery, which I never knew the name of Company because I paid the woman directly Joy, no company name. They both screamed at me and hanged up the phone at me. I was so traumatized, that by the time of delivery my family and I even helped to unpack all items (when it's part of their price to pack and unpack) because we just wanted to be done with the whole thing. My carpet cleaner came with a broken wheel and my dryer has dents and a scratch and I still say to myself: there are worse horror stories on Map Logistics Yelp!!! Don't hire this people!!! I cannot believe there are companies out there like this, it's surreal, I got scammed!

Buyer BEWARE Lesson learned too late for me but hopefully can help the next person... Fast talking "moving specialist" will reel you into paying a deposit on a "will-not-change" quote only to find out before the move that the cost is 4x the original cost with absolutely no change in inventory. I was told no less than a dozen times by Greg J. that communication was of utmost importance and then never heard from him again. Not sure what the actual moving experience would have been because I cancelled the move with them and cut my losses. Their customer acquisition practices are totally 100% unethical. Do not fall for their scam unless you're willing to pay 4x more than expected. After being scammed by Southern Guarantee, I hired a legitimate mover and there is NO comparison. Don't fall for the fast talker... when you speak with a legit mover, you'll know the difference.

DO NOT USE THIS COMPANY! I hired Southern Guarantee to find movers for one queen bed and frame, 50 medium sized boxes, one sofa/couch and one love seat. I paid a $1400 deposit weeks in advance. I was given a "100% guarantee no change in price" and signed on that in our contract. When the movers arrived they quoted me more than double ($5600), despite having significantly LESS items than listed in our contract . Southern Guarantee said there was nothing they could do about it and I would not be receiving my deposit back. Southern Guarantee did not adhere to their own contract and provide me a written updated quote. The contract I signed also stated the estimate would NOT increase unless more items were included in the move. I had LESS items than were signed on in the contract. I spoke to multiple people on the phone including Marie Reed, Stephanie, Tyler, and a man in the complaints department. No one was willing to work with me or adhere to their own side of the contract. I did not receive my initial deposit back or even a portion of it despite their inability to fulfill what they stated in the contract. All in all the customer service was absolutely atrociously unprofessional. The man in the complaints department answered my call with "what" and refused to give me his name when I reached out about options as again, they did not adhere to the contract. THIS IS A SCAM, DO NOT USE THIS COMPANY. Please save yourself the time, money and energy and hire movers directly from a reputable company.