Southern Comfort Cabin RentalsReviews of southerncomfortcabinrentals.com

Our cabin was RAT INFESTED. We had to leave at 3am to drive home. Our food was eaten through by the rats & contaminated & this horrible company will not reimburse us for it!! Beware!!

Unfortunately, we cannot recommend this property. We arrived to find numerous issues, including an incorrect bedroom listing (advertised as a king bed but actually a queen), a non-functioning oven, a TV in the den that constantly flickered whenever it was turned on, excessively noisy ceiling fans, dirty dishes in the cabinets, dirty floors, rodent droppings in kitchen drawers, a dead mouse under the sink, the main deck covered in charcoal ash, the terrace-level deck covered in green mold, and several other cleanliness and maintenance issues. The most concerning issue was the condition of the bed linens in every bedroom. Based on what we found, we did not feel they had been freshly changed before our arrival. We had no choice but to sleep in them the first night because housekeeping could not come until the following day. Even after housekeeping arrived, the bed linens still were not changed until we specifically requested it, despite providing management with a detailed list of everything that needed to be addressed. Maintenance had to come to the property four separate times during our stay. One visit was to replace a downstairs bedroom smoke detector that had been disabled and began chirping throughout the day and night. When we took it down to check the battery so we could put our baby to bed, we discovered it had been permanently deactivated and needed to be replaced. Communication was also very poor. Responses through the Airbnb app were slow, and management repeatedly chose to communicate by phone after 8:00 p.m. Our requests to speak by phone during normal business hours were ignored, making it difficult to get timely answers while leaving very little documented in the Airbnb message thread. Because this was a holiday weekend, neither the property management company nor Airbnb was able to provide alternative accommodations, so we were forced to remain at the property while the issues were addressed. For a property costing over $500 per night, we expected a clean, safe, and accurately represented home. Instead, we spent the beginning of our vacation documenting issues, coordinating housekeeping and maintenance, and following up on problems that should have been resolved before we arrived. Even after providing a detailed written list and speaking directly with housekeeping, the main deck remained covered in charcoal ash. The terrace-level deck was also covered in green mold throughout our stay. Despite all of these issues, we received only a $167 refund, which did not come close to reflecting the impact these problems had on our stay. We would not stay at this property again, and based on our experience, we would not book another property managed by Southern Comfort Cabin Rentals.

At first when we arrive to our cabin at Blue Ridge Georgia 490 Eagles Nest Dr., Blue Ridge, GA. Everything seemed fine. We booked the cabin for four nights. Price is a little high but that’s OK. It’s summertime. Our stay in the cabin was OK. There was a lot of things broken. The hot tub was leaking. They did send out a mechanic to fix it , try to fix it unable to fix it, ,but we did notice the downstairs bedroom would not lock or the bathroom so no privacy there and also we noticed a lot of the baseboards on top of the kitchen. Cabinets were busted and broken so we said that’s fine. We still enjoyed our stay and had a great time but then when we get HOME , another bill two days later , saying that we had a dog in the cabin I don’t even own a dog. I’ve never owned a dog my whole life we had a dog next-door run into our cabin just for a second, but I kicked the dog out really quick now they’re trying to charge me a fee watch out. These people are shady. Very scandalous. Very very sneaky people ????? Make sure you documentation everything when you first go in their cabins take pictures. They’re trying to say that we had dog food in the cabin. That’s not true because I don’t own a dog. Why would I bring dog food to a cabin when I don’t own a dog.!!!

We rented the moonlight retreat for the pool. However when we arrived on Saturday May 30th the pool was green! We were hopeful that issue would get taken care of and that the pool would get clean. However that was not the case. We called Monday to complain about the situation. Tuesday at 1130 the neighbor who lives in the barn in the front of the property came over to throw pool shock into the pool. When we asked him about it he said he is just doing a “favor for the owners” and that if we had a complaint to bring it up with southern comfort. So I called southern comfort again and voiced my opinion. I stated that having the neighbor come was not going to resolve the issue and that I did not want to have to call back in 4 hours when they said my family would be able to swim; when in fact we wouldn’t be able to swim. You guessed right; I had to call back and complain and send more pictures. At this point my family with young kids were getting very frustrated with the fact that the pool was green with algae and cloudiness and sediment. I called, emailed, and sent picture updates everyday. For being on vacation this was not relaxing at all. I spent so much of my time exposing to my kids that it was unsafe to swim in the pool. Southern comfort said that the owners are responsible for the pool and that we needed to wait until Thursday for the regularly scheduled pool cleaning day. Thursday came and the pool lady said she had just treated the pool last Thursday for this algae problem and shocked it then. So the fact that the owners were aware of the algae problem and let the pool continue in this state and have people rent the house is ridiculous. If you cannot maintain the pool to the state that you advertise than you should not have a pool. Southern comfort contract states pristine pool conditions with refreshing and relaxing experience. The fact that we couldn’t use the pool the entire week we were there is extremely saddening. The pool cleaner shocked the pool and closed it until Friday. Unfortunately Friday came and the pool was still green and cloudy and absolutely disgusting. You could not even see the cleaner robot in the deep end because it was that dark and disgusting. Saturday when we left the pool was still green aswell. So I feel bad for the next family to rent the house aswell. All around this was one of the worst and most frustrating vacations I have ever taken. I spoke with 4 different southern comfort representatives and they said they were in contact with owner relations and management to get us into the pool as quickly as possible. Well that never happened and that is quite sad. Extremely disappointed and dissatisfied with the owners (Cecilia and Steven) and also southern comfort for not delivering.

Hair in the beds,mostly in front bedroom. Dust and dirt behind bed and nightstand found when I plugged phone charger in. Towels smelled sour and a couple had a strange scent. I washed all the linens and were fine after that. Tons of linens like 3 feet stuffed in broom closet. Vacuum under them so when bathroom rugs gritty you know not vacuumed. I vacuumed then couldn’t get the vacuum back in the closet due to the amount of linens piled in. Glasses in cabinet finger prints smears all over. Blender sticky and filthy. The Jets in master tub moldy. Bought bleach to clean with. A huge cockroach which I won’t hold against them. Surprised I only saw one. I basically had to wash everything before using. Evidently when I verbalized my concerns I was told Big Canoe housekeeping does the cleaning. I was told they would make it right. We will see….

Do not use this cabin rental company. We booked a 5 night stay at hazy hideaway in cherry log, ga recently for quite some money. Upon arrival we found the floors and carpet were dirty, the television in the living room's sound would not work, the TV in the bathroom did not work at all, they had signs telling you not to change the thermostat even though it was 27 degrees outside or you would incur an additional charge. They provided no extra toilet paper besides what was on the dispenser, no extra paper towels, and two dishwashers tabs. The first day we're there we found out the dryer was broken and contacted management. When we left Friday it was still not fixed after being told continously they would have it taken care of. When we asked if we could get some money back for the inconvenience they offered 15% off our next visit. This might not have been such am issue if our stay was less time and we didnt have 6 people in the home, although the cleanliness of this place was very disappointing as well for the money you spend. There are too many cabin rental choices in blue ridge to use this company again. Poor customer service.

UNSAFE FOR CHILDREN!!!! PLEASE READ!!!! Where do I even begin with this…. There are so many issues with this company I don’t even know where to start. Their lack of concern for the health and well being of their clientele…especially those with young children is frankly astounding. We arrived to Echoes on the Lake on March 4th. Upon arrival I noticed the security pad hanging by a cord and really should have know at that point the horror we were walking into. I began to notice several dead Asian lady beetles on the floor (keep in mind these look like ladybugs but BITE and it hurts). It was pretty gross but I began sweeping it up figuring it wouldn’t be a big issue…the deeper into the house I got the more dead bugs I found. That was my first call to Southern “dis”Comfort…the woman on the phone assured me this is normal. I requested the cleaning service to come back immediately, as even if this was normal, surely this amount of dead bugs did not accumulate in 24-48 hours. At that point I looked above me and realized the place was SWARMED. I’ll let you review photos and video for yourself to see if you would consider this “a normal a seasonal occurrence” as has been stated to me multiple times by their very dismissive manager, Amber. I demanded a relocation at that point….i was given the option of 6 new homes… 3 of which were less expensive and more run down than the home we had booked…one which wasn’t even in Blue Ridge…and non of which were on the lake (which was the ENTIRE purpose of our rental and trip). After 1.5 hours of back and forth my one year old was exhausted and we just needed a safe place for us all to sleep. I requested a follow up from management first thing the next morning as I made it clear that where we were relocating we did not want to stay for the weekend. Guess what? That call never came. I made calls the next morning and was told management was in a meeting and could not speak to me. Then the power went out in the new home… WHAT A JOKE. In follow up emails Amber States she tried calling me twice (oh gee thanks…once on March 5th at 3:30 in the afternoon…24 hours since this ordeal started). I never received this call. And once again on March 16th 2 freaking weeks after this nightmare began. PLEASE trust the more recent negative reviews of this company. You do not want to rent from them…their homes are run down and unsafe and their customer service is dismissive and rude. I’m sure the company is going to follow up now with an apparent sincere apology publicly…so you have the true answer here to whatever vague “compensation” they are going to state the offered…it is for a discount on an upcoming stay. HHAHAHAHA WHY WOULD I EVER RENT WITH YALL AGAIN?! That is not compensation.

We’ve reported the issue to the proper authorities but discovered intrusive, invasion of privacy equipment.