Disappointing
After requesting support regarding copyright. I haven’t heard from customer support for months.
By Juyong
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
769 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Soundstripe is the leading provider of music licensing solutions for creators, brands and agencies - offering a library of premium royalty-free music crafted by Grammy-winning artists. Tap into dynamic audio made by musicians worldwide, polished by pros in Nashville, and cleared for wherever it goes next. With innovative AI tools, find the perfect track fast for your films, ads, podcasts, and more.
Soundstripe (soundstripe.com) has 769 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 26 reviews with 1 star · Clear filters
After requesting support regarding copyright. I haven’t heard from customer support for months.
By Juyong
My name is Philip Papalostas. I was a member of soundstripe for a year until last January. I didn't have to pay for a year again. Today i paid for a month because i want to use some songs for a video. Soundstripe dont allow me to do anything. A message appears at subscription area that says: Your last payment failed. Please update your card to pay off your delinquent invoice. Why i have to pay any delinquent invoice? Why i paid for a month and i can't download a song? And if there is any delinquent invoice which i can't understand what is it, why soundstripe accepted with no problem the 15$ for the monthly package? I sent an email and they didn't answered me. Live chat also is closed. I want to continue with my work and i can't. I am stongly dissapointed.
By Filip P.
No Customer service. My carding charge for 18 months while not using service. I will be posting on yelp as as well as google, as well as consumer reports, bbb and all sound magazine websites.
By Steve
all good until I decided to unsubscribe, then payments just keep being taken .... when I complain they say they didn't get the unsubscribe which can only be done on the page & refuse to refund..... CAUTION!!!
By Craig
I wanted to cancle my membership twice. No one has gotten back to me. Stealing my money!
By Why T.
Huge selection of low-quality music.
By Jakub
Response from Soundstripe· Aug 12, 2019
Jakub - Thank you for your feedback, it is much appreciated and we take it to heart. These past few years, stocking our library has been one of the most fun and challenging aspects of bootstrapping our company. This past year, we made the decision to take on some outside investment to help us double down on quality and volume in the areas our users have the biggest needs. You can expect both of those aspects to improve as the year goes on. Thank you again for the feedback and best of luck to you!
stop sending me emails
By Tomas
Response from Soundstripe· Aug 5, 2019
Hi Tomas! Thank you for your feedback. We try to limit our outreach to SS users to about once / month, and you always have to option to personally opt out of correspondence at the bottom of every email we send. We've gone ahead and opted you out of any email correspondence from Soundstripe moving forward. We hope that helps to declutter your inbox! Have a great week!
Seldomely get the music that I want for my video. Even basic sound effects. They're not good. I'm not really satisfied with my purchase.
By Paola
Response from Soundstripe· Jul 31, 2019
Paola - we are sorry to hear that your experience was poor! Replying to let you know we absolutely hear you, and take this feedback to heart. These past few years, stocking our library has been one of the most fun and challenging aspects of bootstrapping our company. This past year, we made the decision to take on some outside investment to help us expand our library faster, and offer more variety to our amazing users. We hope you'll be patient with us while we pursue that goal. Thanks again for the great feedback!