souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIA· Dec 18, 2020

Thanks immensely for choosing us and leaving us a 4-Star review, Brandie! We're happy that you're happy. 🙏We'd like to guarantee that we are continuously working diligently and closely with our partner couriers to think of and implement ways to mitigate any factors affecting shipping during peak season and the pandemic. Oh, hey we'd like to get to know you better. Mind if you tag us on your photos on IG @soukandsepia and so we can highlight them in our stories? 😊 Thanks again for placing your trust in souk+SEPIA. We are deeply grateful for customers like you. 🙏❤️😊Stay safe and fab! 😍 —Customer Gratitude Team, souk+SEPIA

Response from souk + SEPIA· Dec 18, 2020

Hullo, Ebony! We're incredibly grateful that you took the time out to leave us a 5-Star Review. We, at souk+SEPIA value, putting customer satisfaction as a top priority and we're committed to you. It's customers like you that make what we do at souk+SEPIA and our jobs meaningful and wonderful. 🙏❤️ We so would like to get to know you even better, if you're on IG, please tag us on your photos flexing your souk+SEPIA outfits so we can highlight you in our stories. 😊😍 Looking forward to seeing you soon! Best wishes! —Customer Gratitude Team, souk+SEPIA

Response from souk + SEPIA· Dec 18, 2020

Arley, hi! Thanks so much for giving us a shot, and even more for leaving us this review. It means a lot to us and the entire souk+SEPIA tribe! Apologies for the holdup. Rest assured, we're incessantly working with our partner couriers to mitigate any factors that are now affecting shipping during peak season and the pandemic. Next time you shop with us, please send us an email at [email protected] in advance and we'll provide you with the best possible deals and options. Thank you, once again, for your feedback. 🙏❤️😊😍

Response from souk + SEPIA· Dec 18, 2020

Hi, Sjanee! We'd like to extend our sincerest apologies concerning the issue with buttons of the coat. We pride ourselves in making sure that the products we offer are not only fashionable but more important of top quality for you. So, we hope you will give us an opportunity to discuss this with you further. We'd like to know which coat you were referring to. We take our customers' feedback really seriously and would love to make things right by you if you could give us a chance to delve into the matter deeper. Feel free to reach out to us at [email protected] when convenient. Looking forward to resolving the issue with you! Thanks for leaving us a review. 🙏 —Customer Gratitude Team, souk+SEPIA

Response from souk + SEPIA· Dec 18, 2020

Hello, there. Thanks for leaving a review. We really appreciate your candidness. souk + SEPIA is a marketplace of gently and lovingly curated products from around the world. We have partners in Asia, Europe, and even the United States. This means, customers may receive their orders from these areas and China happens to be one of them. This, too, is the reason why we're incessantly working with our partner couriers to mitigate any factors that are now affecting shipping during peak season and the pandemic. With regards to your concern on refund and return, we'd like the opportunity to investigate your feedback further. If it's not too much to ask could you contact our Customer Service email directly at [email protected] instead? We've gone ahead and notified the team of your feedback and we'll be more than happy to work with you to resolve the issue with your refund and return. Again, thanks so much for leaving us a review. Looking forward to resolving this with you as quickly as possible. 🙏 —Customer Gratitude Team, souk+SEPIA

Response from souk + SEPIA· Dec 18, 2020

Hi, Jay! Thanks so much for taking the time to write this review. I'm so sorry for the confusion. To clarify, we are a black-owned, start-up company based out of Newark, NJ, and is, in fact, a member of Ujuu Media - a platform for black-women-owned consumer business & a brand studio of black and brown consumer. souk + SEPIA is a marketplace of gently and lovingly curated fashionable products from around the world. Our partner merchants and artisans are in Asia, Europe, and even the US. This means, our customers may receive their orders in different packages and sometimes from these countries and Hong Kong is just one of them. I'm so sorry you missed that on our FAQs and About Us pages on our site. We'd like to apologize, too, for the holdup in our response. We must've made you feel ignored there but please know that it's not and will never be our intention - we've just been experiencing a high volume of queries lately due to the peak season and have been working around the clock to cater to each and every one. We're sad to see you go, Jay but if you have a change of heart and you need help or have additional feedback, please don't hesitate to get in touch with us at [email protected], and we'll be glad to listen and help. 🙏 :) —Customer Gratitude Team, souk+SEPIA

Response from souk + SEPIA· Dec 21, 2020

Hello Blain - Thanks so much for leaving us a review and making your email address available. This is incredibly helpful for us to help investigate the status of your order and the correspondence we've had with you. We wanted to let you know that we've taken the good element - that being, your giving us the shot & purchasing from our store - and the bad elements you mentioned in your review to heart. We'd like to extend our sincerest apologies concerning your issue and we hope you'd give us a chance to address it. Someone from our Customer Gratitude team will be in touch with you again anytime soon who will be taking care of you personally and we hope to find a solution that makes you smile. We hope to resolve this to your benefit and earn you back as a customer. 🙏 —Customer Gratitude Team, souk+SEPIA

Response from souk + SEPIA· Dec 21, 2020

Hello Hillery - Thanks for sharing your thoughts about us here. Just to clarify the confusion about souk+SEPIA. Yes, we are a US company based out of Newark, NJ. We too are a member of Ujuu Media - a platform for black-women-owned consumer business and a brand studio for black and brown consumers. And yes, our products may come from some parts in Asia and China is one of these countries. This is because we are a marketplace of gently and lovingly curated fashionable products from around the world. Our partner merchants and artisans are not just in Asia but are also located in some parts in Europe and even the US. We ship directly from our satellite warehouses where our partners are from. Should you want to learn more about what our business is all about, here's the link to our About Us page: https://soukandsepia.com/pages/about-us And should you want to dig in deeper to hows of us, we have an FAQs page where you could also read about our shipping and other things besides: https://soukandsepia.com/a/faqs On the other hand, should you want to see and hear more feedbacks about us outside TrustPilot, please visit our IG page and Reviews page on our website so you'd get a much more balanced and fair review of souk+SEPIA. IG: @soukandsepia Reviews Page: https://soukandsepia.com/pages/reviews We hope this helps! Should you have any further questions about us, please feel free to give us a holler at [email protected]. Looking forward to seeing you in the future! 🙏❤️😊 —Customer Gratitude Team, souk+SEPIA