souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIA· Oct 12, 2021

Hi Tiffany, It pains us to see that we have let you down yet another time. We feel a great deal of embarrassment from causing you stress, which of course, something we think you do not deserve at all. None of you queens deserve this, so we'd like to express our deepest regrets for all the trouble you had to deal with. As much as we'd love to provide you a full refund, we unfortunately cannot refund Final Sale items are non-returnable items as they have already been heavily discounted. Final Sale items are unworn items exchanged by customers and are not eligible for returns as stated in our website. What we can do for you this time is perhaps send you a gift card which equals the total amount of the items in question. If you are in favor of this proposal, we can arrange that for you in a jiffy. Simply reach out to our Gratitude team at [email protected] and we shall tend to your needs in a swift manner. We hope the information was helpful. We'll be looking forward to getting in touch with you again. Wishing you good luck and even better fortune in the days that lie ahead. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Oct 11, 2021

I guess you aren't named Angel for nothing, Angel! We're proud to say that our company values authenticity and realness. This is why we have real people interacting with our customers. Real service for real customers! We have bottomless appreciation for customers like you. Besides the free promotion we get from your positive feedback, the best thing it does for us, the whole team, is the morale boost it gives us. Thank you, Angel! I genuinely hope you claim blessings you deserve before the year ends! —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Oct 11, 2021

Hello Sophia, Thank you for letting us in on the issue at hand. It undeniably regrettable that you have had this type of experience with us as we only ever wish you the best possible experience for our shoppers. We'd like you to know that we truly are sorry for the troubles we've caused you and the stress it has brought along with it. We understand the disappointment and there's no way we'll invalidate your points. Having our customers send back unwanted items is our normal way to go about such cases. The reason we need the items back is because it's not even wanted in the first place. To show you that we are willing to bend over backwards to make this a favorable situation for you, you may keep the item. You do not need to send it back. We feel remorseful, but we'll always try to make things easier for you. We hope your day goes well and that you and your loved ones are safe. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Oct 5, 2021

Dear Annoyed Customer, We absolutely can understand your reaction to the incident. We have not been able to deliver to the promised shipping timeframe due to some unforeseen circumstance that we're already dealing with. This has caused some delays and we greatly appreciate your capacity for patience. Right now, we are working very closely with our warehouse partners to speed things up for you. We have the latest update for your order and according to USPS, they are currently awaiting for our partner courier to hand them your shoes and make the final delivery. We do not mean to inconvenience you with this problem and for that, we would like you to enjoy 20% off your next purchase with the code THANKYOU20212 upon checking out. In hopes of a better experience for you, we would greatly appreciate your acceptance of the offer. Of course, you may use this code any time you wish. You can decide whether to use it or not after you have received your shoes. We hope this helps! If there's anything else we can do for you, let us know at [email protected]. We're open for any questions you might have. Wishing a terrific rest of the day for you! WIith Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Oct 5, 2021

Hello Ikisha, Before we start, we'd like to let you know that we're absolutely sorry for the shipping delays. We have been experiencing an unforeseen circumstance which affected our production, but your satisfaction is our utmost priority and we vow to fix this. In fact, we are working really close with our warehouse partners to make sure your orders are delivered as early as possible. Upon checking, the latest update for your package is that USPS is already waiting for our partner courier to hand it to them and make the final delivery. This means that your items have left our warehouse. Kindly allow a few extra days for this shipment to be fulfilled. As a small token of appreciation for your patience, you may enter discount code THANKYOU202120 for a 20% off of your future purchase. We hope this helps! In case you have further questions or concerns, please don't hesitate to write us back at [email protected] With Love, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Oct 5, 2021

Hi Danielle, Thank you for writing about your sentiments. We take that this is borne of the frustration caused by the inconveniences you've dealt with. We would like to extend our deepest regrets for the troubles. We have the confidence to tell you that this isn't the kind of experience we'd wish for our customers. We are grateful for the fact that this review serves as an opportunity for both parties to get a better understanding of each one's sides. Our order processing times are posted in our website's FAQs page which you can check here -----> https://soukandsepia.com/a/faqs Here at souk + SEPIA, we genuinely care for your satisfaction. It is truly unfortunate that we are dealing with an unforeseen circumstance causing us to fall short in the delivering your parcel within the promised timeframe. In response to this mishap, we have been working very closely with our warehouse partners to ensure your items arrive in a timely manner. We are a 100% black-owned and black led company and Kelechi Neela is a real African-American woman. We represent our brothers and sisters and have provided jobs particularly for the members of the black community. For this reason, deceiving our people does not exist in souk + SEPIA's vocabulary. And if that doesn't prove it, we are proud to share that we have been selected by The Muse as one of the 25 black-owned and black led businesses they love in this article https://www.themuse.com/advice/black-owned-led-businesses We would like to clarify that the items take as long as they are to ship because they do come from boutiques from our partners in different locations across the world. We have partners in the United States, UK, Tibet, Thailand, China and even Lagos, Nigeria. You may also find this information in our FAQs, so we encourage you to take a quick look. Your order has been fully refunded, so we'd like to know how you want us to help you further. It would be our pleasure to turn this experience around for you. Please let us know if you need anything else. You can email us at [email protected] With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Oct 4, 2021

Greetings, Kim! We would like to extend our most sincere regrets for the experience you had to go through. We understand the magnitude of the issue at hand and how bad it may affect the way you see us as a company. We would like to explain that souk + SEPIA is a marketplace of lovingly curated boutique items from all over the world. Yes, we do have partners located in China, but we also do have the same from The United States, United Kingdom, Tibet, Thailand and even Lagos, Nigeria. We have accurate size charts for each item in the website so if your pieces don't fit, we can guarantee you a refund for the items you wish to return. We'd also like to clarify that we are a black-owned company and a 100% at that. In fact, we have been featured on The Muse as one of the 25 black-owned and led companies they love. You can find an article here/https://www.themuse.com/advice/black-owned-led-businesses We would like to formally address this issue via email. Our Customer Love Specialist will be with you shortly after this response is publicly posted. We hope to hear from you there so we can better assist you. With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Sep 26, 2021

Hi Roxanne, It's so good to learn about your story of triumph by fashion! Souk + SEPIA is servin' you looks, sis! With every piece, carefully selected from boutiques we work with, you are can never go wrong with each purchase. We can already imagine you receiving compliments here and there for the Carungay top you had purchased from us! It's our honor to be serving you for the years to come! ❤️❤️❤️ With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia