SOS MovingReviews of sosmovingla.net

DO NOT USE SOS MOVING. These people are incompetent and refuse to take responsibility for their failed services. This has been an extremely disappointing experience. They damaged our original 1940's hardwood floors during the move and have refused to accept responsibility or even acknowledge the damage they have caused. We reported the issue promptly and attempted to work with the company in good faith. Over the course of more than a month, we sent multiple emails, made repeated phone calls, and followed up numerous times seeking an update on our claim. Instead of taking responsibility or communicating professionally, we were met with silence. Our inquiries went unanswered, updates never materialized, and eventually the company stopped responding to our calls altogether. Mistakes happen during moves. What is unacceptable is a complete failure to address those mistakes afterward. A company that damages a customer's property and then ignores them for weeks is demonstrating a serious lack of professionalism, accountability, and respect for its customers. SOS Moving appears far more interested in collecting payment than standing behind its work when problems arise. If you are considering this company, ask yourself what will happen if something in your home is damaged. Our experience suggests that once there is a problem, getting a response may be nearly impossible. Find yourself another company that actually behaves like professionals.

DO NOT HIRE SOS MOVING Here’s the bottom line, they were negligent and damaged property and despite repeated attempts on my part, they will not make the situation right. The GM, assuming he even exists, REFUSES to contact me after several attempts to get a hold of him. By the way, his name is Andy, has no last name apparently, and claims “customer satisfaction is our utmost priority”. Laughable at best, but looks good on the website. SOS Moving was hired to move or belongings from CA to UT. It was a significant move, approximately 30K pounds. For the most part, the move went well. Interior furniture was wrapped before being loaded and arrived in tact. We packed the boxes ourselves and there were no issues with those items arriving in tact. HOWEVER, a significant amount of our outdoor furniture was not wrapped before it was loaded on the truck. (I have photos of the furniture on the truck at the destination showing it was not wrapped.) Of course the furniture was damaged. When I attempted to discuss the matter with our sales representative, he told me send the photos so he could start a claim. He would not give me any information on how claims were processed. The photos were sent via We Transfer and a week later SOS was claiming they had not received the photos, despite We Transfer alerting me the photos had been downloaded by SOS on the day they were sent. I sent the photos again. When they finally confirmed they received the photos, they “offered me $240” for the damage, despite damaging $7,600 of furniture. They claimed the offer was based on their policy of 60 cents / pound / item. When I asked how they arrived at that amount, having not weighed any of the furniture, they only said, “we looked it up online and we can offer you $240.” I told the sales rep the company was NEGLIGENT and that should void their “insurance payout”. I told them I wanted to costs of the repairs paid and I wanted to speak to the GM, Andy. Andy’s email address and direct line would not be provided. I was told to email him through the general email address. I tried no less than 3 times to reach him this way and he REFUSED to respond or contact me. SOS will respond to this review that the insurance policy is set at 60 cents per pound/ per item. That is the drum they beat. What they won’t say is they were NEGLIGENT in their duties. They refused to take any responsibility for their absolute failure to do their jobs and wrap the furniture to prevent it from damage. They refuse to pay to fix the furniture. Management is shady. Stay away from these guys.

If you're looking for a moving company with professional and efficient help, look no further! These guys get it done! They helped me move from a second story unit to another second story unit and did it in 3 hours! Totally recommend!

Muy buena experiencia

Very professional and I highly recommend this company you can't go wrong with them Not very expensive and worth every dime and more, you can depend on this company

My second or third time using SOS. They always show up on time, work hard, and take extra caution with our belongings. Buchu, Sandro, Denis, and Vladimir were amazing. Highly recommend.

SOS Movers is the best of the best! I’ve used them for two moves now. They are super knowledgeable, speedy, and careful with everything they’re moving. They wrapped all of my furniture and fragile items with care using plastic wrap, blankets, and bubble wrap. I would recommend SOS Movers to anyone looking for a smooth move!

Buchu and the team were excellent at moving my one bedroom apartment from los angeles to mountain view in one day! everything was efficient and fast and nothing arrived damaged and the movers were professional and kind. would recommend to anyone doing any kind of move.