Scam. Cheap. Fake
Cheap, Chinese made trying to come off as high class, high quality products. Customer service was shocking. I returned my items for a refund, which i had to pay for myself. Sent it back to CHINA, despite them trying to make out theyre British owned. Used the return address they provided. Sent Sophie and Olivia the receipt as proof of return, they said until they recieve the goods, no refund would be processed. 3 months after returning, my parcel arrived back with me and had been refused when it reached the address. Poor quality items, poor customer service. Scam.
By MC47
Response from Sophie & Olivia· Oct 22, 2026
Hi! We’re sorry to hear about your experience and understand how disappointing it must have been to have your return parcel sent back to you after such a long wait. When you contacted us about your return, our team provided the return address and offered alternative solutions to help address your concerns. We would like to clarify that we did not refuse your returned parcel. If the courier informed you otherwise, we apologize for the confusion. Once a return has been shipped, we must wait for the parcel to reach our warehouse so our team can confirm receipt before proceeding with a refund. We understand that having the parcel returned to you after several months is frustrating, and we have reached out to you by email to offer further assistance and help clarify the next steps. We hope to work with you toward a resolution.