Soothe® In Home & Office massageReviews of soothe.com

Absolute trash for clients and providers alike. Pray you don’t need assistance with anything. The app CONSTANTLY GLITCHES. When clients or providers have issues resolving issues NO ONE IS EVER AVAILABLE. If you message them they take forever (45minutes to an hour) to respond if they ever do. When you call they route your call to a test message so nothing ever gets resolved. It doesn’t matter if your a client or provider there is no help when anything goes wrong.

If I could give a negative 1000 as the review I would. This place is absolutely a joke. So I’ve been trying to get them to refund and stop charging me since June. My assistant signed up with two of my Emails for this using my debit card. She scheduled three different appointments and only 1 out of the 3 showed up to give me a massage. I am fully disabled and terminally ill. I called as soon as I saw that they charged my account for massages that never took place due to their incompetent therapist, and that’s when I discovered that accounts were made. I was told that I’d get a refund and also that there will be no more charges. Welp what do you know,, consistently every month I’ve been charged $199.. I’ve called over 40 Times and every time I am either on hold for hours and can’t reach a human or this stupid text service doesn’t understand anything but yes or nos. I’ve sent emails, and everything. I do not want to have to go and close my account to stop this because it will take days and days for me to Update every auto pay that I have. Today is Oct 21st and I just spent over 1.5 hrs trying to get the “right department” on the phone,, i decided to try hitting a different departments ext in the hopes of talking to someone. Yep big waste of time, told to do what I’ve already done over and over again, and dropped on the auto system: stay away from this company- they are obviously scammers who prey on the elderly or weak.

Dubby Wai Doo License #32689 Certified Massage Practitioner 05/05/2024 San Francisco Active ...works for SOOTHE and REDMINT during arranged schedules, and due to my FOOT REFLEXOLOGY SESSION, THERAPIST wanted me to remove my tight pants to have access to my lower knees, but he sprayed non-stop a bunch of mist made by REDMINT, I had sleep quality issues so the mist didn't work on knocking me out to sleep; then I caught therapist taking pictures by reaching under the covers. I demanded to see therapist phone, but therapist quickly typed onto the screen and turned the phone to erase. I popped up from my position and witnessed a bunch of other people's naked genitals pictures on his phone that this therapist collected in his practice by knocking people out with REDMINT mist and then taking their pictures, doing whatever he wants, and then leaving the session. Those photos may be someone's dad, mom, sister, brother, uncle, aunt, wife, boyfriend, or lover; and this therapist guy is allowed to be practicing in public like this?! REDMINT has been notified, but they did not apologize, instead, they are currently removing evidence from their website stating they don't sell this mist item nor have employee badges, and also removed therapist's name from their site to avoid compliance and responsibility. Redmint had also texted me to remove my rating so that the public would not get accurate information on Redmint's questionable practices.

Worst ever! Masseuse was on her phone. How she managed,I don’t know. But obviously she was distracted and hurt me. The follow up was lame and manipulative so I cancelled. Not my type of company.

I’ve been dealing with Soothe’s BS for years because there’s nothing better than an in-home massage. While the therapists are out it this world, the Soothe platform is and has always been garbage and they fail to adapt to client needs. I have had so many canceled appointments with them the root cause of which is that they do not allow you book a window of time (noon -4pm) that will work for you but just one time slot (noon-1pm). The day of your appointment it is not uncommon for them to say “sorry, we couldn’t find anybody”. I used to deal with this because they were the only game in town. Now I’ve switched to Zeel which allows me to put in my entire time frame I’m available, increasing the odds of attracting a therapist. Don’t bother with Soothe unless you like to get canceled on all the time.

Like others, I booked an appointment, got a confirmation, and then no one showed up. When I emailed them, they said they hadn't been able to get a confirmed massage for me. I showed them the screenshot of the confirmation, and they changed their tune to a cancellation. Since I'd read a lot of reviews saying this had happened, my hopes were not high, and actually getting a massage was going to be a bonus. They'll release my credit card hold within three days. I'll go to the massage place near here when I want one. I'd played in a hockey tournament this weekend and really could have used one last night.

I had a service booked and confirmed for today at 1:30 for which I cleared my entire schedule. This is the second time I tried to book something so I was glad to finally have a session confirmed four days prior to the actual service. At 12:40 I received an email from Soothe saying I’d already had the service, asking me how it was (??). Confused, I went to the app, and it said my confirmed service scheduled for 1:30 p.m. was cancelled. I never got any notice. I understand that things happen that are out of one’s control, but COMPANIES REALLY NEED TO INFORM PEOPLE OF CANCELLATIONS WHEN THEY HAPPEN. I scheduled my entire day around this and just happened to come across the cancellation by accident after receiving the bizarre email. Let me emphasize: I NEVER RECEIVED A SERVICE. I truly hope that the temporary charges (service and tip) on my card are removed promptly. I tried to call and was kicked to text I had to wait an hour for and the person who I chatted with must have been following a script and/or not comprehending what I was trying to explain because there were ten minute pauses between responses and she didn’t respond appropriately to what I typed. Long story long, I gave up trying to explain what had happened and asked her to deactivate my account. Ugh.

Horrible. I set aside my whole evening for a 90 min deep tissue. I left detailed instructions on where to park and my contact info is in the app/booking. 20 minutes after my appointment still nobody here. I reached out to their customer service and was told oh ya the provider needs to cancel. They offered me a later time slot but no thanks not wasting any more time on this terrible service