Soothe® In Home & Office massageReviews of soothe.com

** NEVER NEVER USE THIS COMPANY ** My wife booked me a “ Surprise “ in home massage - They confirmed a 2pm appt YESTERDAY .. No one showed up and when she called they “ Said, we got the wrong address “ and they apologized and ask to reschedule for TODAY .. They confirmed today at 2pm and AGAIN .. no one showed - she just not got a text saying “ Sorry “ We could not find anyone that would work today .. NOTE this occurred AFTER the appointment time. NEVER NEVER USE THIS COMPANY. I waited TWO DAYS looking forward to a massage … What a disastrous company !!

I canceled my subscription on Dec 1, 2023 and have been charged for the last 11 months. The website sucks and has no option to talk to anyone.

Had an appointment with Linda in anaheim a few days ago. Supposedly had 15 yrs experience. I’ve had better massages from people still in massage school. Her table was painful with almost no padding. Kept me face down for over 1 hr 15 min of a 90 min massage.

If I could give it 0 stars I would. My husband booked a couples massage, 2 males. The one assigned to me was 15 minutes late. Not a big deal. He asked me what kind of pressure I wanted and I said light to medium. I let him know I have a sensitive back and he asked where I had any pain and I said I have arthritis in my knees, which he argued with me is not arthritis but weak muscle, overworked muscle or poor posture. I told him a blood test and X-rays told me. He then proceeded to find the knots in my back and basically to make a horrible massage short he NEVER LEFT THE KNOTS ALONE AND WORKED THEM SO HARD I AM BRUISED AND HAVEN’T BEEN ABLE TO WALK OR SIT FOR TWO DAYS NOW!!! I told him repeatedly it hurt and to use lighter pressure, to leave my knots alone, to stay away from my knees. He didn’t listen at all and I have never felt so violated and vulnerable in my life. Called and emailed the company and no response! I am filling any complaint I can to get a response from this company. It was so bad the other MT also filed a complaint! This person would NOT listen to my plea to STOP! He even asked at one point what the pain level was and I said an 8 and he pushed HARDER! I literally have visible bruising all over my back and around my knees. This should never ever ever happen from a SWEDISH MASSAGE, and I very clearly told him LIGHT pressure. Don’t use this company! They will not respond! And here I am bruised and violated and no way to report the person! Horrible company and horrible ethics. Complete negligence!

Made an appointment, used a 20%-off discount code, and canceled the appointment w/in 10 minutes because I made a mistake. Made the correct appointment, tried to use the discount code, and system said I'd already used it. Spent 30 minutes chatting with customer service who basically said, "Sucks for you."

This company are crooks big time! People buy gift certificates for one amount of money, their services cost much less, and you can’t use two services so the mi ey just disappears. They don’t take refunds, and don’t solve any issues with anything.

Twice, a massage therapist never showed up. Then, of course, you can't contact anyone about it, short of writing an email. Chat Support doesnt work/isnt answering. Hope I actually hear back. I suggest trying the "old fashioned way" and going in to get tor work done.

I ordered my wife a 2 hour message for mothers day. I ordered it awhile ago and it was accepted by Erica. Then on Mothers day my wife was getting ready for her massage and it was 5 minutes past time. So i looked in my emails to see if i missed something, i did not find any emails cancelling. My appointment was cancelled by Erica and i was never notified. The only thing this stupid company did was say they will cancel my appointment and " sorry you did not get the soothe experience". I could not believe it.