I’ve been requesting a refund and…
I’ve been requesting a refund and cancellation for some Christmas decorations I ordered And they keep coming up with excuses to avoid refunding. The worst customer service. What a scam! I paid 174$.
By Sahar S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
103 reviews
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Soofancy is listed under Furniture Stores.
Soofancy (soofancy.com) has 103 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
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I’ve been requesting a refund and cancellation for some Christmas decorations I ordered And they keep coming up with excuses to avoid refunding. The worst customer service. What a scam! I paid 174$.
By Sahar S.
thieves....thieves....thieves
By zoss
Dreadful company. Do not purchase from this company please please please. They are thieves and consumers do not have the same protection. Never buy from China
By Sandra
They are the best scammers ever. I purchased 3 wind mills and got one free. They are a piece of junk and won't work. I paid $178.99 for them. I have been trying for 2 weeks to deal with customer service, first said they would refund me $8.00, then $12.00, last offer $30.00 they said that is the best that they could do. Now they can't find my e-mail or address, said that I wasn't in system. I said you took my money sent me the product in the mail so you should have all that information. Don't deal with them they will take your money. Beware scammers.
By Geneva Carol K.
I ordered 2 costumes and a plush doll off them about a month ago. Never got a email saying the items had been shipped and then about a month later I got an email saying that my package had been delivered. I checked the tracking number and there was no record of that tracking number ever being used for anything. Also there was no package left at my doorstep either. Complete scam. I paid about 165$ and thought that since they were accepting pay pall it was a legit website. beyond frustrated with Pay pall for allowing people to buy things off of scam sites.
By Marty G.
The worst company ever. Terrible customer service, never again. Do not buy anything from these scammers!!!
By Lee
I ordered 2 decorative garden spinners from this unethical company, and received a tangled mess of tin that was not worth the $58 I was charged. When I complained to the company, they first offered me a $5 refund, which I rejected, then a $10, then $15. When I demanded a full refund, I was told I'd have to return their merchandise at a cost of $60. Please, people, DO NOT PURCHASE ANYTHING FROM ANY CHINESE COMPANY! IF SHIPPING WILL TAKE WEEKS OR LONGER, YOU KNOW ITS COMING IN A CARGO CONTAINER BY SHIP. Save your money, and starve these lousy companies out of business. To, trustpilot: please make negative stars available in your rating system. This company deserves an emoji that's red hot mad.
By Lora W.
Complete SCAM!!!!!! Can I say it any louder!?!? If I could I would!!! Avoid at all cost. Straight out of China, false advertising, you will NEVER receive what you expect you purchased. Their “about” page shows a photo of what looks like this beautiful, loving, honest-looking family and it has obviously been copied and posted to their website! And so have their items for sale - copied and posted the same. Nothing legit about this company. You may start out on a different website that looks legit but it will actually be them. BE WARNED! YOU WILL REGRET IT!!!!
By SanJuan