sonomad.comReviews of sonomad.com

Seven months waiting on a small claim. My wife fell in Mexico City in March 2026 and needed five stitches. We filed a claim with SoNomad for about $300 and sent every receipt they asked for. Seven months later, the claim is still unpaid — SoNomad says it needs a medical report from the hospital, and nothing moves. I sent a formal complaint letter on October 12; they confirmed receiving it the next day but gave no timeline and no decision. A $300 claim should not take seven months. Still waiting.

Never use this Insurance Company Yes they are willing to take your money but if you have a claim they will push you from one department to another and no one knows what is going on with your claim…..after seven months of stalling and speaking to people who were incompetent in their work I got,lies,delays,runaround’s and pure frustration…..the bottom line is that they hope you go away…..would never,ever, use them again….also if you top up your yearly policy with extra days away..that is a separate policy, which I was never told about and if you have a claim that was denied they will only give you partial refund back,…..not a reputable company…….so bottom line is buyer beware….. if you want frustration, lack of communication, runaround, and pure hell in dealing with these people and company by all means ,buy their policies and your wishes will be fulfilled……

Update My husband received his full refund of claim yesterday. It was 8 long months, however we finally got it. The person who contacted us last week after we put up several bad reviews was very nice, very helpful and very apologetic for our experience.

When they quote you on your policy is the big scam. Yes, the price is right but then you actually need to file a claim that is impossible to fill out . You need to send them medical records, a full diagnosis from the treating physician, or Hospital records. Go find all those!!! I already paid the doctors out of pocket so they are not eager to get me any document. The ones I didn’t pay have put me on a collection list. My claims are from the winter of 2026. I am a snowbird.

Hi there I am writing this review so no one has to ever deal with what I had to deal with with this absolutely horrendous horrible insurance company I had an ear infection in Mexico went to see the local doctor and then on to a specialist in Puerto Vallarta and also a hearing test And It was a legitimate claim. I got the claim number in February of 2026 it is still Not being resolved we are into the month of August 2026 now I phone every single week and get the same run around I also produced the receipts my Visa statement which I have never had to produce for any insurance company before and still no closure. The reason this company does this and drags it out forever is the hope that you will give up do not give up you will eventually get satisfaction but it will take a long long time pass the word around that this company should never be used again as I have a very small claim maybe $600 worth Canadian I feel for any Canadian that has an excessive amount that is owed through this complete joke of an insurance company

Depuis le 13 février 2026 j' ai annulé mon voyage pour des raisons médicales, les documents ont été fournis le 18 février, depuis ce temps car nous sommes le 10 août 2026 , tous les documents fournis et après maintes promesses, je n'ai toujours pas reçu de réponse à mon dossier. Comme compagnie d'assurance voyage SoNomad, jamais je vais les référer.

J’ai fait une réclamation chez SONOMAD, Au Québec, Canada, qui a commencé début janvier et nous sommes maintenant le 10 août et j’attends toujours, je téléphone maintenant aux deux semaines. La réponse est toujours la même , votre dossier est presque terminé et vous devriez recevoir une réponse dans les no jours. Ça n’as pas de sens, nous ne pouvons jamais parler avec un supérieur. Mais quand nous prenons l’assurance, l’appel n’est pas terminé que la compagnie s’est payée par contre, quand nous faisons une réclamation, attendez vous a attendre dans réponses concrètes. Extrêmement déçu.

Still no reimbursement of over $10,000 for emergency medical on 23 February 2026. It's now almost August 2026. Contacted them by phone and email. Told me they have required information and are givingit priority. This a terrible service.. Just Delay,after delay, after delay