Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
650 reviews
SongtrustSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.When you simplify your administrative work with Songtrust, you can spend more time making music.Register for Songtrust
Songtrust (songtrust.com) has 650 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 62 reviews with 4 stars · Clear filters
Very Quick & Good Response To Enquiries
By Leon
Response from Songtrust· Mar 17, 2025
Hi Leon! Thank you very much for the positive review. We are thrilled to hear that our team was able to assist you quickly and effectively. Feel free to reach out again if you run into any issues in the future!
Initial reply took a few days to receive, but thorough information was provided when it did come. And further communications in thread happened quicker.
By D.O.
Response from Songtrust· Dec 20, 2024
Thanks for this positive review, Danielle! We are constantly working to improve our response times to clients, so we hope we will be able to service you quicker next time. Otherwise, we are very happy to learn that our team provided you with thorough information. Don't hesitate to reach out again if you need any more assistance in the future!
The ease of signing up is great. The scope of what they manage is fantastic. The resources of information they offer is unparalleled. But trying to get answers to questions in a quick and timely manner is difficult, especially when those answers help determine other important things. Customer support is my only complaint, where it takes up to 2 weeks to get answers. Having direct customer support via phone/chat is my only suggestion.
By Marshall K.
Response from Songtrust· Dec 6, 2024
Hi Marshall! Thank you for taking the time to leave this review. We strive to equip independent artists like you with the resources and information you need to navigate the complex music publishing landscape, so we're very happy to receive this feedback. With that being said, we are sorry to hear that you've experienced long wait times from our Support Team. Songtrust is constantly working to improve our response times so we can better serve valued clients such as yourself. We hope to better meet your standards in the future. Thanks for using Songtrust!
I was pleased by my recent interaction asking Songrust to remove one of my songs from my list. This was handled quickly and professionally. My first interaction was a few years ago when I joined Songrust. During my initial registration my email address was not recorded accurately into my account (possibly a computer glitch or perhaps a type-o human error on my part). It took over a month to get it squared away. That was disappointing. Being somewhat old-school I greatly appreciate being able to call a business and speak with an actual person rather being referred by bots to FAQs.
By Robin
Response from Songtrust· Oct 25, 2024
Hi Robin! Thank you for taking the time to leave this review. Our Client Services Team is thrilled to hear that your experience using our service has improved. Songtrust is constantly working to improve our response times for our clients, so we are super happy to receive this feedback. We look forward to being a part of your music career journey for many years to come!
It was a great platform and great that it worked out. I hope they actually process my songs though.
By Evon
Response from Songtrust· Oct 25, 2024
Hi Evon! Thank you for your review. We look forward to begin collecting royalties for you!
I found the help for queries very useful.
By Valued Wix U.
Response from Songtrust· Oct 11, 2024
Thank you for your review! We are very glad to hear we could help you. Feel free to reach out to our team again at any time if you need assistance in the future.
I sent an email with all the update Splits information and SongTrust process my request without any problems. Turn around time could be a little bit faster, it took around 72 hours plus the Weekend.
By Saúl R.
Response from Songtrust· Oct 10, 2024
Hi Saúl! Thank you for the positive review. We're glad to hear we were able to help update your splits information. Our team works diligently to get back to all clients as quickly as possible, and strives to continue improving standard response times. Don't hesitate to reach out again if you need more help in the future!
Signup was easy and straightforward as was help to get account setup. Also support seems to provide insightful info concerning advanced concepts of music publishing. Now if they would only negotiate sync deals!
By Richard
Response from Songtrust· Sep 20, 2024
Hi Richard, our team strives to empower our clients with music publishing knowledge so they can make informed decisions and collect all the royalties they're owed so we're glad to hear that you've had that experience. Regarding sync - you'll be happy to know that we absolutely CAN negotiate sync deals on your behalf! If you have a deal that you'd like us to negotiate for you, please either reach out yourself, or have the music supervisor reach out, through our Contact Form (https://www.songtrust.com/contact-our-team) with details about the placement. Thanks for using Songtrust!
