SongsofinkandsteelReviews of songsofinkandsteel.com

I ordered a handwriting locket from Songs of Ink and Steel using a sample of my late grandmother’s handwriting, and I genuinely don’t think I’ll ever have the words to properly describe how much this piece means to me.

Update 13/08/26 - I am most grateful to James, a member of the Customer Service team for 'Not on the High Street' for his swift intervention with the issues described below. I am updating this review to acknowledge how professional Not on the High Street have been as they have taken the issues described below seriously and a refund has been issued today. This is a good outcome for me as many messages later all I got from Songs of Ink and Steel was that they were going to refuse delivery of my return. Complaint details: Firstly, the messages via the 'Not on the High Street' platform have been pleasant in tone, not as other reviewers here have described them. However, this company definitely needs to re-think its customer service policy. I have purchased a ring and immediately upon receipt messaged to say it was not to my liking, mainly because it did not match the images on the site. Messages then went back and forth. I explained that I was going on holiday for a week and would return it the week after, possibly for an exchange but I was undecided at that point. I then sent it back asking for a refund and very strangely, the same ring arrived back with me a couple of days later. I blamed Royal Mail and re-sent it 'signed for', messaging the company to inform them what had happened, that it was on it's way back to them and to look out for it. I then get a message back saying they couldn't refund it as it was outside the 14-day period and they were going to refuse delivery! What?! Now....at no point did anyone point out it was a 14-day refund policy, indeed my message from them says "return it when you're ready". Commonsense and basic knowledge of contract law would dictate that you need to point out anything important in a contract. Also, the Not on the High Street's policy for refunds is 28 days. I am not enjoying dealing with this company at all. It is time consuming and frustrating. They can't be that desperate for one sale of £50 that they go to the lengths of refusing deliveries and not caring what customers think of them, surely?

I bought a beautiful ring off this company. The engraving was perfect and customer service was excellent. Highly recommend.

I placed an order with them for a spinner ring. When it arrived, it was beautifully made and good quality. However there was a small error in the inscription. Once I sent pictures, they immediately offered to make a replacement ring and even sized it down for me free of charge. Amazing customer service and beautiful jewellery. I would absolutely recommend.

Well i would score less than 1 star if it were an option. Buyer beware do not personalise anything with this company as you cannot return. The item ordered was a Mum locket. Paid £140 reduced from £180. HAs since been increased in price can you believe!! ON arrival locket extremely light weight, Miniature in size and what i would consider child size. As purchased for 85 year Mother unable to gift to her. Because i had personalisation done to rear of locket which was horrible i bold black ink this meant unable to return. item magnified on Notonthehighstreet. The chain delivered was also the wrong size however that is being refunded another £32. Do not trust pictures you are looking at, read small print completely and my advise avoid Songs of Ink and Steel and Notonthehighstreet.com.

Jewellery was lovely and the customer service i experienced was very good. When there was a problem with my order they responded extremely quickly, even over the Xmas period and rectified it promptly and with understanding. More than be said for some other companies. Thank you Songs of Ink and Steel

I bought this locket necklace as a Christmas present for my Nan, and it’s absolutely perfect. It’s engraved beautifully on the back and the seller really understood my vision (I added ashes with resin to the other side of the locket and the seller suggested which side would be best. I purchased through etsy and had great communication with the seller throughout. The craftsmanship is beautiful and it feels really special delicate, but high quality. She was so emotional when she opened it and hasn’t taken it off since. It’s such a meaningful piece and a lovely keepsake. I couldn’t be happier with this purchase and would definitely recommend it to anyone looking for a sentimental gift.

Ordered a ring on Etsy and it arrived and was the incorrect size (not what had been ordered). Sent photos and measured this which confirmed it and was advised not eligible for a refund despite incorrect item being sent as it had been personalised. Seller continually sent abusive messages such as “ Are you ok? Are you having a bad morning? Is there anything I can do to help?” “ You genuinely overreacted there.” “ Of course. You overreacted, and its my fault. Gotcha. Merry Christmas!” “ Did you just get bored this morning and decide to be offensive and rude almost an entire month after we last spoke?”