SonderReviews of sonder.com

The apartment was nice enough. However, many nights were loud from trucks outside in the early morning (middle of the night), next to the gas station, or from noise from neighboring units with the thin walls and ceilings. Supplies were not always fully stocked but had called once and they were on it. Stayed for 9 nights and the elevator was broken for 4 days with no updates to when it would be fixed from the onset. Was in town for work and had my mother staying with me, for whom the 3 flights of stairs were tiring 3xs a day. For check out day and for those checking in, taking luggage down the stairs was a bonus. Customer service on this issue was lacking to say the least.

Unser Aufenthalt bei Sonder war leider alles andere als angenehm. Schon bei der Ankunft war das Apartment nicht sauber. Obwohl nach unserer Beschwerde eine Reinigung durchgeführt wurde, war der Ablauf extrem unpraktisch. Wir waren nach unserem langen Flug aus USA völlig erschöpft und wollten erstmal einfach nur ausruhen, aber das Reinigungsteam bestand darauf, sofort loszulegen – ohne Rücksicht darauf, dass wir eigentlich nicht gestört werden wollten. Dazu kam, dass die Unterkunft selbst mehrere Mängel hatte. Eines der Badezimmer war nicht nutzbar, weil das Licht nicht funktionierte, und das andere hatte keine funktionierende Heizung, was den Aufenthalt im Januar bei der Kälte besonders unangenehm machte. Trotz mehrfacher Meldung wurden diese Probleme während unserer gesamten Zeit dort nicht behoben, es kamen immer wieder Mitarbeiter für die Reparatur vorbei aber keiner konnte eine Lösung anbieten. Besonders ärgerlich war, dass wir für eine voll funktionsfähige Unterkunft bezahlt haben, aber nicht einmal alle Räume und Annehmlichkeiten nutzen konnten. Das Personal war zwar freundlich, aber das ändert nichts daran, dass sich an der Situation nichts verbessert hat. Dazu kommt noch, dass der Check-in absurd spät ist (erst ab 16 Uhr) und selbst eine Stunde früher einchecken extra kostet (in der App stand schon fest, dass wir die Koffer auch nicht zu einem früheren Zeitpunkt abgeben durften). Wir haben Sonder mehrfach kontaktiert und um eine angemessene Entschädigung für die erheblichen Unannehmlichkeiten gebeten – doch es kam keinerlei Entgegenkommen. Kein Preisnachlass, keine Rückerstattung, nicht einmal eine ernsthafte Bemühung, die Situation wiedergutzumachen. Alles in allem war das ein enttäuschender Aufenthalt, und wir können Sonder so definitiv nicht weiterempfehlen.

I recently stayed at Sonder Downtown in Dubai, and it was an absolutely fantastic experience, so good that I stayed for 9 months! The accommodationswere modern, clean, and perfectly located, making my stay seamless and enjoyable. What truly stood out, though, was the exceptional service from Lindsey Howell in the business team. She went above and beyond to ensure everything was perfect—responsive, attentive, and incredibly helpful throughout my stay. Her support made all the difference, and I couldn’t be more grateful. Highly recommend Sonder, especially with team members like Lindsey who truly care about their guests. Thank you for an unforgettable stay and can't wait to come back!

Very poor experience all round. I booked the package through Marriott Holidays. My flight was cancelled and Sonder refused to give me any part compensation for not using the room on night one. When we arrived, there was none of the amenities for breakfast/tea/coffee available and the receptionist was unable to help. They do not clean your room. We were told that a normal housekeeping service wouldn’t happen - but that they would give new towels each day - they didn’t. We were told a full clean would happen once during our 8-night stay - it didn’t. It was really clear on the Marriott Holidays website that the stay would earn Bonvoy points and Elite nights. However, they were not awarded. When I followed this up, Marriott told me that Sonder had to activate the awards from their end. Sonder refused to do so - even after admitting that the points/nights were promised. The whole experience was a catastrophe and an extremely poor example of customer service. I’m a platinum member of Marriott - staying more than 60 nights a year. I rarely have any issue with Marriott properties - and when I do, it is resolved efficiently and competently. Because of this and the multitude of poor reviews here, Sonder DOES NOT belong in the Marriott portfolio and i do hope that they reconsider.

I booked this reservation through Expedia on January 1st, 2025. Expedia and or Sonder were quick to take my money for my reservation. At 11:05PM CST January 20th 2025, I received a message that Sonder cancelled my reservation for “reasons unknown”. This company has been earning interest off of my money for 20+ days, and will take “an additional 10 days to refund”. This is a RED FLAG! I FEEL THIS COMPANY IS TAKING RESERVATIONS, HOLDING MONEY AS LONG AS THEY CAN, AND THEN CANCELING RESERVATIONS TO EARN INTEREST IN VOLUME. Although Sonder said they canceled my reservation, Expedia found no issue and said my reservation is valid. As I wait on the phone with Expedia to figure out the truth I am writing this up to share with the community. FRAUD is everywhere now. Even small amounts of FRAUD like this add up to big money coming from un-expecting consumers who don’t know better. The Sonder app was hacked a short time back and everyone who had the app’s information was sold. I have the recordings (with permission), and all receipts. I feel sorry for the people who engage this company for services just to get used. Please avoid this company (Sonder) altogether. Expedia refunded money on behalf of Sonder which leads me to believe Expedia is in on this. They offered no alternatives, suggestions, or would even pass me off to a salesperson for my “new” stay bookings.

Sonder CEO is a sick guy. Sonder has been a failing hugely in dept business model. Why Marriot bailed Francis out is hard to understand. Sonder will fail. Beware of their smart technology in the hotel rooms. They're listening and watching you. This is illegal but they do it. This company has no regard for laws or the people who pay to stay in their fully rigged rooms. I did a deep dive in a room and discovered so much . The FBI needs to expose this sick company .

They cancelled our reservation twice, and the customer service was not good in response. The first time there was no explanation. The second time they said the unit was "taken offline", another way of saying they gave the unit to another renter, oops on us. Really BAD organization - stay away from them!

Excellent in every way. We stayed in a 2 bedroom 2 bath superior apartment in New Orleans business district for just over a week. The apartment layout was superb so we never got in each other's way. Public transportation was just outside the door on Canal St in New Orleans. We couldn't be happier with our experience.