SonderReviews of sonder.com

Sonder does not issue a refund or future credit if you need to cancel your booking, even a day later and months in advance. They keep 100% including taxes and fees. If you book a longterm stay, the same, even thousands of dollars. Book with a reputable hotelier and not this. Now you know the small print that will hide from you until after they get your money.

Location in Nashville was great, though upon arrival there was no couch, which had clearly been depicted in the unit. No on-site parking not a problem as you could have 30 minutes to load and unload...oh wait...no you could not. Construction employees parked all over the lot all day blocking any other movement. Had to haul suitcases from paid lot away from location. Chromecast TV worked ok....once there was internet. Spent a great deal of time on the phone trying to figure out why the wifi would connect, but show "no internet". Call center operator asked me to check the modem "behind the couch", apparently she did not get the memo either! Ultimately had to leave to coffee shop with internet access to do work, highly inconvenient, then well into the night I got a text to try the internet again (hard to do when I was not there). Ultimately it was the next day, about 26 hours after check in, when I got another update the internet had been fixed. Lastly, I appreciate working elevators as much as anyone, and one of the two was broken. Unfortunately it was on the other side of the wall and pounding and clanging early one morning woke us up, the next day it drove us away to a different cafe. Ultimately felt like a bait and switch with a lot of other circumstances that were poorly timed to make our stay absolutely not worth it. Based on my experience, I would avoid Sonder at every turn.

This was the worst hotel ever. I dont recommend anybody to go there. Nobody come and clean your room. Nobody is helpful. I took a mug from the room with coffee and check out. I was waiting in the hall 2h cause my flight was late. One of the employer came and was so rude for the mug that i took down.

Do NOT stay at a Sonder. The buildings were poorly built. The shower is ridiculous - it was impossible to take a shower without spraying water all over. The apartment was cleaned, but poorly. The tables were smeared with something. The sheets were scratchy. By far the worst part... when we arrived, the door code we were provided did not work. Someone who worked in the building was able to use his phone to let us in, however it took another 3 calls to customer service and 3 chat conversations to get a working code. Several times we were told that someone would be arriving shortly, but no one did. In the end, it took us 2 hours to get a working door code. During that time, we didn't want to leave in case we couldn't get back in. I am usually a patient & understanding person, but this was unacceptable.

Sonder’s locations are great, the design of their rooms is minimal but functional. Stylish and durable. But as a “app-based” company they seriously need to work on coordination to service the people who are paying for these “premium” rentals. To request anything on their app you have to text with an offsite support person, waiting minutes (sometimes hours) for a response, getting transferred between agents willy-nilly mid-conversation. I had to hound them for days in order to get my room cleaned and linens changed.

Sonder St Helene New Orleans I booked this for an extended weekend after having an absolutely wonderful experience at one of the Sonders in Philadelphia last fall. I arrived to St Helene to find the entrance door lock broken so anyone could walk right into the building regardless of the "keypad" next to the door. After getting up to my room, the door to the room was stuck. It was a struggle to open and an even bigger struggle to close. We then checked the balcony door and after managing to get it open, it would not close no matter how hard we tried. We then discovered bugs crawling around in the bathroom shower and decided we'd had enough. I love an old building and the character it provides, I was REALLY looking forward to staying here. But if the building is not taken care of, this is what you get. We left 15 minutes after arriving and booked a room elsewhere. I ate the money I spent to stay at the Sonder St Helene. There was no way I was staying in a place where I couldn't trust the security of the room and showering with bugs.

I am staying at a Sonder location in Boston for cancer treatment at a local hospital. The Sonder apartment has sticky floors, the shower did not drain, and a Sonder employee stole one of my packages (shown on security camera footage from building security). When we asked about the stolen package, the Sonder customer service representative said they returned it to sender on the day it was delivered. The security footage shows otherwise. I will not stay with Sonder again. If you’re looking for a better alternative, I had a great experience with Blueground.

This is such a scammy horrible company. From the broken promise of 40% off discount for long stays (it was not 40%) to wildly fluctuating monthly charges without simple things as receipts and a track record of what is being charged to unhelpful customer service: my 6 month stay with them was a nightmare from start to finish. They took three weeks to share with me my new rate which made me miss the grace cancellation period when I brought that up the girl arbitrarily took off 7 days. Then when I left they were trying to double book which I pointed out was illegal; after hours on the phone they promised me a refund for the days I hadn't stayed and then the next day charged me a cancellation fee that included two extra days where I wasn't there and a receipt that showed no refund was due. Then refused to refund me event though they essentially made it so I missed my deadline. 0/10. Horrible company