SonderReviews of sonder.com

I booked a studio apartment in Savannah Georgia. Was supposed to have a queen bed but received a full size instead. There was no elevator which was not disclosed. We had to walk up 2 flights of stairs which was difficult for my husband who has bad knees. Very difficult time sleeping due to noise on the busy street. Will not book with them again.

Non funziona nemmeno il sito🤣

I hated this place. The door lock was broken, the main light switch did not work, despite their ad that there was an amenities station where you could get towels and toilet paper. None existed. There was only a locked closet that just had no access to. There is no one to help you and no one will answer your questions or concerns. They just rent you the room and tough walk when there are any problems or issues. Because no one will help you. When I notify them of the broken lock when I first checked in and the broken main light switch saying that I was not safe in the room it took them 20 hours to respond with sorry about your luck. They offered no solutions. They offered nothing at all . The street is lined with garbage cans outside of the Barcelona hotel where people day and night are noisily emptying out their garbage and breaking glass bottles. This is not a hotel it’s not even an Airbnb rental where you at least have interaction with the host. Worst experience ever!

There was a miss communication when my other half was trying to book a room for our anniversary, I phoned & spoke to Janett who took it upon herself and she handled it properly. Great customer service! Looking forward to our stay with them.

I would ove to tell you all about this location. I checked in on Thursday, August 31, 2023. To a very large, beautiful looking apartment. I dropped my bags and went right to dinner that was located 7 blocks from everything. I came back to room 1320 the bed was harder than the floor. They only placed 1 set of towels for 1 person. I got up the next day and called he customer service number to inform them about the bed and towels. While I was waiting, I went to turn on the television just to find out it was not working. Needless to say, it went without television the whole entire 5 day stay. I called every day asking for a manager and never received a call from one. It took 48 hours before a complete set of towels to come. They told me I had to pay more to get a better room with a softer bed. We had to sleep on a let out bed with no television, no great customer service at all. This place just looks nice I don't recommend anyone to stay at any of there location. Great customer service is keep to fixing problems of paying customers. I would like to update everyone on my stay at Sonder 1500 Canal, New Orleans, Due to the flash flood on September 4th I had the opportunity to express my experience on many social media and inbox the Sonder site. I had an experience that I would not wish on anyone. Nevertheless the upper Management Team obtained all my messages, txt and phone calls. They apologized for my experience thru email, letters and a person to person conversation. Although I am checking out today and a $290.00 refund is being processed back to me. Most importantly I was able to provide some improvement tips on customers service. The managerment team had already started the training process. After talking to the manager, i am comfortable enough to say that my experience will never happen to anyone else. WAY TO GO Management Team!!!!

Parfait. SONDER de Montréal. Tout se passe par code d'accès ( immeuble et appartement) Appartement parfait ( moderne. Propre) Literie nickel Emplacement parfait pour moi dans le quartier le + SYMPA de Montréal Possibilité d'avoir une assistance 24/24 via messagerie de l'application.

We booked a loft apartment two bedroom 1 and a 1/2. Bath in Louisiana the weekend of 8/25/23 - 8/27/23 The unit was clean, spacious, well stocked however, parking was a nightmare! There was very little free parking, and any other parking. We would have had to pay $30 a day. We opted just to wait for a free parking spot to open up. Has we known this was going to be an issue we would not have booked our stay at this particular location.. Also, neither one of the guest bedrooms had tvs in them. As advertised that they did. Saturday afternoont he upstairs AC quit working. I reached out to the company they were informed of the issue. They said that they were goung addressed it. No one came to fix the AC Saturday night It was 85° in the 2 guest bedrooms on the second floor I actually thought about taking the mattress downstairs where it was much cooler because the AC was working down there. However, it was a king size mattress. And that would have been impossible to take down the stairs. So needless to say trying tp sleep when it is 85 was tough, and we to get up early Sunday and make a 9 hour. Drive back to Florida. Very disappointing 😞

Please bear with me as this is my first review and I am not a writer. Summary: Sonder buys luxury apartments on top floors of historic 1920s hotel claiming to want to keep in the ethos of the hotel, refuses to match the hotel's excellent level of client services, units fall into disrepair and poor communications follow. Units are unprepared, and falling into disrepair. Chat-based customer service cannot make up for broken shudders and dirty furniture. No security. No concierge. No maintenance. No care. You are renting a fancy hut. Good luck. Onto my personal experience: I will begin by saying that I was an early adopter of Sonder. I still have a promo code and direct email correspondence from a lovely concierge named Mike who took care of me through all of my early stays. Mike communicated through a Sonder company email. There was no chat feature in the app. There was originally a physical guest book, thorough cleaning service with proof of deep cleaning(stickers, packaging etc.) Each apartment came with its own stocked cleaning products, laundry detergent pods for the in-unit laundry. Enough towels for up to 4 people over however many nights you stayed. The units were recently done. Brand new in 2018. There was a Sonder front desk concierge as well which is important. Sonder guest accessed the luxury hotel amenities for its guests as well so I had access to the rooftop/pool, historic bar, restaurant, and coffee shop. It was the perfect place. I could stay on-site the entire stay and never leave. Perfect for a staycation in my hometown. It was also the perfect safe place to send friends visiting my city. Five years later and the Sonder "Luxury apartment-in-a-hotel" experiment has gone sour. 1. I walked in and asked for Sonder concierge. No one. So no one to receive guest food deliveries. Okay fine. 2. The elevator keypad requires a 6-digit code. This new keypad is NOT accessible for people with disabilities. There is no braille on the keypad. The keypad is touchpad instead of physical keys. The numbers are backlit but hard to see. It was a terror to use. Completely inaccessible to blind and elderly. 3. I get up to my room and I smell a faint hint of air freshener. The kind where you can tell they're trying to cover something up. I sit on the couch. I can't find the remote. Cannot run the chromecast without changing the input with the remote. So no tv. I sit back into the couch and my throat and sinuses close up. Someone has had one or more dogs in the Sonder unit. I look closer and the couch is covered in dog prints and stains. I cannot stay in the unit. I'm deathly allergic. 4. I panic and start a chat in the app. I got an agent who (after some firm talk) arranged for me to get a new room as there was no way I could stay in that room. Sonder is supposed to be pet-free. It's on every piece of their infographics. "No pets...no matter how cute they are" 5. I am given a new room quickly. I get in the room and I can only describe the room as the ugliest thing I have ever seen in my life. The wall is puke green and there's a long pink low profile couch and a grey mid-century modern style couch paired together. The kitchen table is glass top and not secure. I can lift it. The two dining chairs are dirty quilted microsuede. There is a side chair that is so filthy that I almost cannot believe it. I am shocked. But I look into the bedroom and it is fine. I am confused by all this but settle in as it doesn't smell like dog. 6. I try to use their provided Chromecast to watch a show. The chromecast will usually say Chromecast[123445]. I look at the tv and it says Frankie's Chromecast. Who is Frankie??? Is someone living in this Sonder Unit??? I am a little freaked out by that but I figured a guest could have named the device during the visit. I forget it and go to bed. At least the bed is neatly made and comfortable. By this time, it is 10 pm. I got in at 7. This has been a three hour check-in. I go to bed. 7. I wake up at 4am to use the restroom and THE TOILET IS BROKEN. The toilet has been broken this entire time. Sonder moved me to a room with a broken toilet. You have to flush a toilet to clean it. I am suddenly horrified at the idea that I am staying in a filthy room, with someone else's chromecast and a broken toilet. 8. I reached out to Sonder via chat at 4:15 am. They followed their script and submitted a work order. No eta on how long it will take to fix or if it will be fixed at all. **No one offered to move rooms**. I have requested a refund. It is 4am. 9. The whole purpose of this two night stay was for me to relax and luxuriate before my flight. I have travel anxiety and I trusted Sonder with bc they had been so good to me before. This feels like a slap in the face. 10. I can no longer recommend Sonder. there are severe deficiencies. Refusing to keep 111 luxury apartments up to their standard is unacceptable.