Solvusoft CorporationReviews of solvusoft.com

Response from Solvusoft Corporation· Nov 18, 2019

Estimado cliente, Hemos verificado sus datos. Ya te hemos enviado códigos por correo electrónico hace mucho tiempo. Hemos recibido su correo electrónico en el que dijo que se solucionó el problema. Este correo electrónico que recibimos de su lado es el 23 de septiembre de 2019 y le hemos respondido de manera oportuna. Comparta si enfrenta este problema en el futuro y estaremos encantados de ayudarle nuevamente. Los valores de nuestra compañía ponen la satisfacción del cliente como la máxima prioridad y estamos comprometidos con nuestros clientes. Sus clientes como usted hacen que nuestro trabajo sea maravilloso. Esperamos poder servirle nuevamente. Atentamente, Gerente de Control de Calidad Corporación Solvusoft

Response from Solvusoft Corporation· Feb 15, 2019

Christophe, First of all, I want to offer my deepest apologies for the severely (and inexcusable) late response to your issue. We lost our customer service manager shortly before Christmas, resulting in a massive queue (2,000+) of support tickets that were left unattended. As a result, we have been slowly trying to work through that old queue to catch up on recent requests. We have hired a new team to handle customer service, and it's taken longer than expected to get them ramped up. They are working as fast and diligently as possible to get things back to normal, but some tickets have been outstanding for weeks. This is COMPLETELY inexcusable, and does not reflect on our company values of serving the customer. In any case, I have forwarded this issue to the new customer service folks, who have processed your refund today. It should be credited back to your credit card within a few days: https://www.dropbox.com/s/brc4epdhoz2kimf/rr_1.png?dl=0 If you would like to get free license keys - for any of our software - due to your trouble, please contact my support team and they will be happy to provide them as a token of our gratitude for your patience. Again, although this has been a rough time for our company, it's no excuse for the lack of service shown you in this instance. I sincerely apologize for the trouble caused with this issue, and we are striving to correct these issues going forward. Best regards, Jason G. President Solvusoft Corporation