Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
269 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Solutionbased (solutionbased.com) has 269 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 219 reviews with 5 stars · Clear filters
Prompt response and service. Quick delivery beyond expectation.
By Son V.
Response from Solutionbased· Nov 5, 2025
Thank you for sharing your experience! We’re happy to hear our team provided prompt support and that your order arrived sooner than expected. We truly appreciate you choosing us!
Product arrived on time with no issues.
By Del T.
Response from Solutionbased· Sep 18, 2025
Thanks for the 5 star review. We appreciate it.
Emmanuel has really gone above and beyond to assist me on this order and resolution
By Brian K.
Response from Solutionbased· Sep 18, 2025
That's so nice to hear. Thank you for reviewing us.
I guess I will give a five star as soon as my money is reimbursed from the part I ordered incorrectly…ordered the correct part and have returned the incorrect part…waiting for my refund on the incorrect part. So far so good…
By Kimberly E.
Response from Solutionbased· Sep 18, 2025
Thank you for your review! We’ve already processed your refund for the returned part, and you should see it reflected shortly. We’re glad you were able to get the correct part, and we appreciate your patience and support. If you need anything else, our team is always here to help.
Customer Service - was most helpfull Easy to Assemble
By D C.
Response from Solutionbased· Aug 18, 2025
Thanks for the review and feedback.
The chair has been used twice so far. The arms and seat cushion are installed. 89 yo with transfer challenges says "I feel so safe and secure when I am sitting in it and transferring into it". So far the PT and OT therapists that have seen the chair took pictures and will be recommending the chair. That is a huge compliment to the thoughtfulness and function of this chair. Thank you!
By Kate B.
Response from Solutionbased· Aug 23, 2025
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that the ShowerGlyde is already making transfers feel safe and secure, and that therapists are recognizing its value as well. Knowing it’s bringing confidence and comfort is exactly why we do what we do. Please don’t hesitate to reach out if you ever need support—we’re here to help!
I was wrong. I ordered the wrong seat. Everything was perfect and I have no complaints about them. They showed me where I was wrong and took ALL the corrective steps to fix MY screwup.
By Duane D.
Response from Solutionbased· Jul 21, 2025
Thank you for your feedback. We reviewed your order and it appears that a replacement standard seat was ordered rather than the padded (soft) seat. We’re happy to process a refund so you can purchase the correct item. Please reach out to our team and we’ll guide you through the return and refund process. We appreciate your understanding and are here to help if you need further assistance.
The first time I called the Solutionbased company the lady I spoke with was so nice and helpful. She arranged for a technician to call me to help with decisions on the shower glide product. I believe the technician’s name was Clay. He was so professional and helpful with information about the different products. I received the Showerglide within a few days. It was relatively easy to assemble. The Showerglide prevents my patient from having to step over a ledge to get into the shower. It is very sturdy and convenient to use. This makes taking a shower so much safer. I am very thankful to have this product for my patients safety.
By B. D.
Response from Solutionbased· Jul 21, 2025
Thank you so much for your thoughtful review! We're glad to hear your experience with our team—from your first call to working with Clay—was helpful and professional. It’s great to know that the ShowerGlyde is making a meaningful difference in your patient’s safety and daily routine. That’s exactly why we do what we do. If you ever need anything or have questions down the road, we're just a call away. Thank you again for trusting SolutionBased!
