Solid & StripedReviews of solidandstriped.com

Refund Still Missing After Repeated Promises and Delays I returned multiple items to Solid & Striped, and I am still waiting for my refund more than two months after my return package was marked as delivered on August 13, 2026. Solid & Striped’s published Refund Policy asks customers to allow 4–6 weeks for a return to be processed. My return has now been outstanding for more than nine weeks. What makes this experience particularly frustrating is the repeated promises from customer support. I was initially told that my refund had been issued and would arrive within a week. After that week passed, I was told to wait another week. When I followed up, I learned that the refund had not been reissued. Most recently, customer support told me that the refund team was on vacation and promised that my refund would be issued on Friday. Friday has passed, and I still have not received my refund. I understand that delays can happen, but repeatedly giving customers deadlines that are not met, without a clear resolution, is unacceptable. Customers should not have to chase a company for months to get their money back for returned merchandise. This has been a very disappointing experience. I expect Solid & Striped to honor its published refund policy, communicate honestly, and resolve my outstanding refund immediately.

Returned products over two months ago and have not received a refund to date. Everytime I reach out to customer service they say they only submit refunds on Fridays. Many Fridays have passed and they have still not issued my refund. No reputable business operates this way.

I have to say very disappointed. It’s been over 2 months and still waiting on my refund.

I have had an incredibly frustrating experience with this company, from their return process to their customer service. First, their return policy is ridiculous. Customers are charged a $15 restocking fee and are also responsible for return shipping costs. To make matters worse, returns are handled through USPS, which, in my experience, is one of the least convenient and reliable options for returns. Between the fees and the hassle, the entire process feels unnecessarily difficult. Unfortunately, actually receiving my refund has been even worse. What should have been a straightforward return has turned into a months-long ordeal involving countless emails, repeated follow-ups, and very little progress. Despite being given a specific timeframe for my refund, that deadline passed without any resolution. I eventually had to escalate the issue through my payment provider because the company failed to follow through on its commitment. The company then repeatedly asked me to withdraw the dispute so they could issue the refund directly. I have since complied with that request, and I still have not received my refund. While their customer service representatives have generally been polite, the responses have consisted largely of apologies and explanations rather than meaningful action. There seems to be very little urgency or accountability when it comes to actually resolving customer issues. It is completely unreasonable that a simple return has required months of back-and-forth, numerous emails, and a formal payment dispute just to attempt to recover my money. I would strongly discourage anyone from shopping here. Between the expensive and inconvenient return process and the complete lack of follow-through on refunds, this has been one of the worst online shopping experiences I’ve had. As of writing this review, I am still waiting for my refund.

This company is predatory. I purchased a swimsuit and returned it well within the two week refund window and never received a refund. I reached out after two months and was issued a store credit rather than a refund despite meeting all of the criteria for an original payment refund. There is a hidden note that items purchased with ANY discount code (not sale items, full price items with a discount code) are ineligible for a refund. It’s buried well below the eligibility for returns page.

Do not order from them the tops are way too small if you have any boobs at all and their return policy is absolute trash.

I would give zero stars if available. This company has incompetent people working there. In addition, they list a customer phone number which as acknowledged by a representative of the company does not work. It takes them days to answer an email which should a customer have an issue, you are basically F - C - ED. And they will not make an error correct. I just lost $150.00 items because it was sent to the wrong address which took them a week to tell me there was nothing they could do. BUYER BE WARE THIS COMPANY IS A TOTAL SCAM...............................

I have lots of their bathing suits and I've never had a problem with them until recently. I placed on order two and a half weeks ago but I still haven't received the package. I've tried calling them but no one answers. I finally got a response back via email (I've also reached out to them on Instagram but they were rude when they responded 2 days later) saying they have submitted a claim with their carrier (they use Amazon shipping) and they're "actively searching for it." I said it's not fair for a customer to wait indefinitely while the package is clearly missing and asked for either a replacement or a refund. After email exchanges back and forth I got tired of hearing the same answer: just wait because it may turn up. This is so disappointing how they're handling customer service. Clearly the package is missing because why can't they redirect it to their warehouse and send me a replacement? I've never dealt with a company who just said, "just wait because it may turn up." I ended up disputing the charge to get a full refund.