Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
717 reviews
Solid-MerchSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Need merch for an upcoming tour, gig or other event? Solid Merch is your online stop for custom produced, great quality apparel and promotional and media items, including tees, hoodies, bags and made to order vinyl records and CDs. We offer online ordering for many popular items and offline pricing and concierge sourcing and production for your other custom band merchandise and apparel needs. We'll work closely with you from concept to production to help you get the best product that you and your fans will love.
Solid-Merch (solid-merch.com) has 717 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
717 approved reviews, newest moderated first
CD came today. It looks great. I really like a nice tight and smooth shrink wrap and we got that. Printing is great. Working with your art dept excellent. We had issues and they stuck with me as we worked them out. five stars
By customer
Ordered vinyl sleeves.. Unfortunately the album art did not come out cropped the way it was intended, too much bleed left in on the bottom and not centered.. I went back and reviewed what I approved was off center. I reached out to Solid Merch and their customer care team helped quickly to rectify the problem. They are quick responders and really easy to work with. Save your self some trouble and reach out to the Solid Merch staff with your initial order to assist with the proofing step/providing feedback to catch any art cropping/design flaws before sending to the printers. My recommendation for improvement: implement a design proof step similar to VistaPrint or DiscMakers. A 3D proofing step would be helpful for the average customer with little graphic design experience.
By customer
Response from Solid-Merch· Mar 14, 2023
Hey there! Thank you for the additional pictures you sent us via email, and we're very sorry you were not delighted with your final product. We do generally review text to ensure it fits within the safety lines, but that is not possible for all images in the artwork. In the future, if you reach out in advance of an order, we are always happy to review your artwork and other components to make sure that you're thrilled with the final product!
Very patient and willing to help make the product right. Greatly appreciated
By customer
Awesome product, lightning fast production, unbeatable price!
By Ryan O.
I'm happy with the quality of the product. Looks good, sounds great. Customer service was amazing, solid merch would always return my calls within a day to address my questions or concerns. Highly recommended.
By Rick H.
Tapes look and sound great. You eased us through the process by keeping in communication. I really appreciate it. Will definitely use your company again.
By TA-
Simple process. Quality product. Great communication/response, quick turn around (kinda don't want to promote it. The turn around may slow down! hahaha).
By Harvey B.
Solid-Merch has been so helpful from the first day. Their communication, and overall assistance are top notch. I couldn't have chose a better company to work with.
By Ric C.
