Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
402 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the longest running website catering only to Dyaco Brands like Sole, Spirit, Xterra, Fuel and Esprit. We pride ourselves in providing the best customer service possible. Contact us if you need parts or technical help!
SOLE FITNESS PARTS (solefitnessparts.com) has 402 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
402 approved reviews, newest moderated first
I had to replace an aluminum track on my Sole E35 Elliptical. I ordered a replacement part and it showed up in an acceptable period of time, and appeared to be in good condition. I'll update if there's a problem installing it.
By Andrew B.
Response from SOLE FITNESS PARTS· Jun 26, 2025
We appreciate the review! Feel free to contact us if you run into any issues with the installation!
you did everything correct
By Wesley K.
Response from SOLE FITNESS PARTS· Jun 10, 2025
We always strive to do our best! Thanks for the review!
Great great
By Lewis P.
Response from SOLE FITNESS PARTS· Jun 10, 2025
Thank you for your review!
Parts arrived damaged and they refused to refund or ship new parts. I was told they filled their obligations to fill the order. Worst service and would not recommend.
By Beth B.
Response from SOLE FITNESS PARTS· Jun 4, 2025
Hello Beth, We are aware of your frustration and apologize that we were unable to do anything. When your order arrived damaged on 3/12/25, Instead of calling us, you called the shipper and had them send out replacement parts under the orders warranty. We apologize that you were confused about the warranty you activated and called us on 5/16/25 looking for a refund. We are unable to take back or refund on parts that have been installed and used for over 30 days.
Great product perfect fit fast delivery awesome 👏🏻
By Claudio T.
Response from SOLE FITNESS PARTS· Jun 4, 2025
Thank you so much for your review!
I asked questions and they were answered quickly. Parts were also shipped and received vey quickly, less than a week.
By Melanie L.
Response from SOLE FITNESS PARTS· Jun 3, 2025
We do try to respond to all emails and phone calls in a timely manner. We are glad everything went so well when shopping with us! Thank you for your review!
My parts order was delivered on time, was accurate, and fairly priced!
By Tim M.
Response from SOLE FITNESS PARTS· Jun 3, 2025
We are so glad to hear this! Thank you for leaving us a review!
Part was exactly what we needed and what was advertised!
By Nick L.
Response from SOLE FITNESS PARTS· Jun 3, 2025
We are so glad to hear this and that our information matched up correctly! Thank you for your review.
