RAWSReviews of soleetal-raws.com

Placed an order back in March, only received half of the order, been back and forth with them since and keep getting told it's been dispatched and it hasn't been, Everytime I ask for a refund it's magically been dispatched that day but nothing ever actually gets shipped.

Ordered 3 pairs of the running tight shorts from RAWS, the products arrived very promptly and safely. Overall, I am really pleased with the quality of the garments. I have used them on several long runs, including the Hackney Half. They have a quality feel, are comfortable, and keep my phone secure when running, and are useful for stashing gels. They also have a sleek design and aesthetic. Would definitely re-order when the time comes to refresh my current stock.

i did not know about the tariffs. returned

Extremely disappointing experience — poor service, delays, missing item, and confusing communication I had a very disappointing experience with RAWS+ and unfortunately I cannot recommend ordering from them. My first order never arrived at all. I then placed another order, and even that one arrived incomplete: one of the items I paid for was missing from the parcel. On top of this, I had to pay customs fees multiple times for orders that were either not delivered properly or not fulfilled correctly. The customer service experience was just as frustrating. I was repeatedly told that a second tracking number would be provided, then that it would update “later today” or “tomorrow morning”, but nothing clear actually happened. After weeks of waiting and chasing them for updates, I eventually requested a full refund because I had lost confidence in the whole process. What makes it worse is that I was told my order would be cancelled and refunded, only to later receive another message saying the order was due to be delivered after the UK Bank Holiday. This made the whole situation feel even more disorganised and unprofessional. For an online business, customer care and clear communication are absolutely essential. In my case, the experience was embarrassing: delays, missing items, unclear tracking, repeated chasing, customs issues, and no real sense that the situation was being handled properly. I was patient for a long time, but after more than two months of problems, this has been one of the worst online shopping experiences I’ve had. Based on my experience, I would not order from RAWS+ again.

Order received on time but not the correct color of the item

Customers service said for sure the product would arrive on time on today for my race and this was on Tuesday. There is still no update on the tracking .haha which is absolute ridiculous and obviously the product will not be arriving on time. The only reason I bought the product. I will never buy from this company again. A huge let down! :(

Really good comms. Great fit vest for running with. Would recommend.

I purchased the dark translucent running jacket as well as the tight running shorts and I received so many compliments on how modern and unique the jacket was. The quality of the shorts is also great I’ve washed them multiple times and the thick logo still stays on there.