RAWSReviews of soleetal-raws.com

I placed an order because the checkout explicitly promised "UPS Express" delivery. Instead, the shop shipped my item via "UPS Worldwide Expedited" – a much slower economy service. As a result, my package got stuck at the international hub over the holiday weekend and arrived days late.When I contacted support, their response was incredibly disrespectful. They told me that "UPS Express" is just the default name in their system for all orders, and since shipping was free for me, I shouldn't complain. They even suggested I should just "refuse the delivery" if I'm not happy. Absolute textbook case of bait-and-switch advertising. Good products mean nothing if the business model relies on misleading customers and terrible service.

First time ordering from here and so far got quick response.

J’ai rarement vu un service après-vente aussi décevant. J’ai commandé un t-shirt de running chez Raws et j’ai reçu un mauvais modèle ainsi qu’une mauvaise taille. Une erreur peut arriver, le vrai problème est la gestion derrière. Cela fait maintenant plus de deux mois que le SAV me répète qu’un nouvel envoi est prévu. Je les ai relancés plusieurs fois et à chaque fois j’ai droit aux mêmes promesses : « on s’en occupe », « ça va partir », « vous allez le recevoir ». Résultat : rien. Aucune solution concrète, aucun suivi sérieux, aucune action. Le plus frustrant n’est même pas l’erreur de départ, c’est le sentiment d’être baladé pendant des semaines avec des réponses répétées sans résultat. Quand on paie un produit, on s’attend à un minimum de professionnalisme et de respect du client. Très mauvaise expérience. Produit non conforme à la commande et service après-vente inefficace. Je ne recommanderai pas cette marque.

Katastrophale Lieferung trotz Expressversand und dann auf der Website noch schreiben 3-4tage Lieferzeit warte jetzt schon seit 30tagen auf mein Paket und mir wurde eine Rückerstattung angeboten die aber auch auf sich warten lässt... Nach Anfrage ob es eine Wiedergutmachung für die Umstände gibt kam nur ein "wir sind schon so günstig" also kein customer service keine gute Kommunikation. Zur ware kann ich nichts sagen da sie ja nicht ankommt

Great customer service and support, they responded quickly and promptly and resolved all my issues.

Customer service is amazing , very responsive and helpful.

Ordered a few pieces a week prior to going abroad for a month and had opted for next day delivery. Got no follow up confirmation of shipping etc and had emailed after 3 days, was told I would have to wait so asked for a refund as I’ll be abroad when it arrives. The replies were quick and was told a refund is no problem, this took 6 weeks for the refund after advising I would get advice from trading standards. They always reply quick but that’s the only credit I can give. It’s a shame as a cool brand and designs but just don’t deliver

Ordered a t-shirt. Received notification was about to be shipped. Nothing happened after that. Took ages to get an answer via email, to which I was told there were unexpected delays. Waited another week. Nothing happened, and I had to threaten to get the bank/credit card company involved to get my money back. Not sure if it's a scam or what, but this is no way to do business. Sorry (not sorry).