SOLD.comReviews of sold.com

Response from SOLD.com· Feb 18, 2026

We’re truly sorry for the frustration this caused. We understand how upsetting it must have felt to receive a collections notice. While we did receive an ACH payment around the time this referral closed, it came from the brokerage without any remittance details, property address, or agent reference. Because of that, we had no way to connect the payment to your specific transaction. We followed up when we couldn’t match the payment but unfortunately didn’t receive a response, and with no identifiable record tying the funds to this referral, the account was ultimately sent to collections. As soon as we were able to connect and clarify what happened, we immediately canceled the collection effort. This was a breakdown in communication, and we sincerely apologize for the stress it caused. We value our agent partners and appreciate the opportunity to resolve it quickly once we reconnected.

Response from SOLD.com· Jan 9, 2026

Hey Chris, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt frustrating, and we appreciate the opportunity to provide some clarity. While it may appear on the agent side that a single call led to this appointment, this particular homeowner first came to SOLD.com back in 2021. Over the course of several years, our team made multiple outreach attempts and ran a long-term nurture process — including repeated calls and dozens of emails — to build trust and stay engaged until the seller was truly ready to move forward. That ongoing effort is ultimately what led to the July 2024 appointment being set for you. We also understand that this transaction took longer than expected to reach the finish line. In our experience, that’s not uncommon — many sellers require significant time before listing, and a large part of our value is staying consistent and present so our agents are in position when the seller is finally ready. Regarding follow-up on the referral fee, we apologize if this felt excessive. Unfortunately, because referral fees are success-based and only due at closing, we do need to be diligent in tracking transactions to ensure accuracy and fairness across our agent network. That said, your feedback on how this communication felt is noted. We do want to acknowledge that you’ve successfully closed two transactions through SOLD.com referrals and currently have additional opportunities in your pipeline. That said, if the program isn’t a fit for you moving forward, we completely understand. Your account is on our free, pay-at-closing platform, and we’re happy to remove you at any time upon request. You can reach us directly at [email protected], and we’ll take care of it promptly. We appreciate you working with us and wish you continued success, whichever path you choose. — The SOLD.com Team

Response from SOLD.com· Jan 28, 2025

Hi Casey - I show we spoke with you on 1/9/25, 1/16/25 and 1/21/25. We always try to be responsive to our network regardless of what they need. I will have a team member reach out to you again to assist here

Response from SOLD.com· Feb 13, 2024

Sorry to hear about your experience. Our referral agreements are signed digitally when you initially sign up and we send email confirmation once signed as well. Congrats on closing the deal on 708 West Main Street. Looks like you have a few more listings coming as well from appointments we set up! Exciting! If you are interested in sponsoring zip codes still, I will connect you with our sales manager to talk to you about the promo you were offered.